NinjaOne Reviews in October 2026: User Ratings, Pros & Cons

"Solid tools and organized information"

What do you like best about NinjaOne (formerly NinjaRMM)? The RMM tools that are available to you are great and quick to use. When adding tools to client machines, it appears in the Control panel in minutes, where we used to wait hours. This makes integrating monitoring tools into the client's site very quick and able to start pulling data for reporting. What do you dislike about NinjaOne (formerly NinjaRMM)? The only thing is I want more customization in reporting, but still has plenty to ...

"Product does what it describes with an ease of use."

What do you like best about NinjaOne (formerly NinjaRMM)? Easy no non-sense migration. We were up and running within days. What do you dislike about NinjaOne (formerly NinjaRMM)? Interface is a bit confusing at first. Could be more intuitive. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patching delays with previous products.

"Ninja is very good for to window workstation but guy's need to improve for Linux and Mac devices."

What do you like best about NinjaOne (formerly NinjaRMM)? Managing windows and push based notifications What do you dislike about NinjaOne (formerly NinjaRMM)? Ease of implementation and customer support What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patch management and easy to manage devices and policies.

"Great product for remote monitoring"

What do you like best about NinjaOne (formerly NinjaRMM)? Allows for quick analytics on all computers that are in the network. What do you dislike about NinjaOne (formerly NinjaRMM)? It can be slow at times when connectting remotely. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Quick and easy help desk resolutions

"Clean and quick, big upgrade from our previous RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? The UI speed and feature set is great, remote access tools are very powerful and clean. What do you dislike about NinjaOne (formerly NinjaRMM)? The documentation module is a bit lacking, but it is in Beta. Some missing features that would be great (internal KB, for one). What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We had been on Syncro for several years and the updating/patching/support tools ...

"NinjaOne - Game Changer"

What do you like best about NinjaOne (formerly NinjaRMM)? For an extra lean staff, Ninja provides simple onboarding, immediate provisioning of automation, reporting, remote access and controls. Ninja is consistant in communications and takes customer requests seriously for a roadmapped release of new features and fixes. Support and customer success are wonderful, including the extensive community and reposity of information (Dojo). For our organization, the platform is growing into a single ...

"Using Ninja is very easy."

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of use. How approachable the account manager is. Very good product design and roadmap. What do you dislike about NinjaOne (formerly NinjaRMM)? Lack of reporting customization. It is otherwise perfect for us. We know quite well the competing products and have little interest in the additional features they have to offer. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Simplfying IT ...

"NinjaOne is an AWESOME suite of products!"

What do you like best about NinjaOne (formerly NinjaRMM)? Their interface is easy to navigate - their feature sets continue to grow with every update (release) - they listen to their partners and continue to implement new things that help MSPs do their job with ease! And my account manager Randy Simmons is the BOMB! What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing - no complaints - does everything I need and so many things that I need to learn to use and implement What ...

"Best RMM Tool!"

What do you like best about NinjaOne (formerly NinjaRMM)? The corporate team dedicated a substantial amount of time to thoroughly evaluating NinjaOne and its competitors. Once the decision was made, we were assigned a Sr. Account Manager and an onboarding Technical Team. Saddie and the technical team proved to be exceptionally helpful, knowledgeable, and approachable throughout the process. Transitioning from our previous RMM was seamless, thanks to meticulous preparation and the ...

"Using Ninja is very easy."

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of use. How approachable the account manager is. Very good product design and roadmap. What do you dislike about NinjaOne (formerly NinjaRMM)? Lack of reporting customization. It is otherwise perfect for us. We know quite well the competing products and have little interest in the additional features they have to offer. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Simplfying IT ...