NinjaOne (NinjaRMM) Reviews in June 2025: User Ratings, Pros & Cons

"Great Experience"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninjaone has been a great additional to our toolset. The tool is easy to configure and simple to understand for new users. Our on-boarding/implementiation of the product made it very simple to switch. Customer Support has always been very helpful and responsive. What do you dislike about NinjaOne (formerly NinjaRMM)? Ninja does everything we need it to do and I haven't found there to be any major issues with it. What problems is ...

"Great Endpoint Device Manager"

What do you like best about NinjaOne (formerly NinjaRMM)? Having a ticketing system built into the portal and linking the user's ticket with their computer is wonderful. Also the custom script management is a great help. What do you dislike about NinjaOne (formerly NinjaRMM)? Ninja One's MDM solution is still in beta at the time of thise review. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne is solving our RMM service. We utilize their remote ...

"Superior to Special K"

What do you like best about NinjaOne (formerly NinjaRMM)? Not controlled by outside sources that are only focused on making money. The ability to deploy and use makes it a no brainer for anyone looking to make a move to a solution that won't suck your soul. What do you dislike about NinjaOne (formerly NinjaRMM)? Their SentinelOne product offering requires a minimum requirement and a term commitment. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Many ...

"Great Online Backup Solution and Service"

What do you like best about NinjaOne (formerly NinjaRMM)? Once NinjaOne is setup, there is no worry as to whether it is doing the job. Installing the software was a little tedious but it gave us exactly what we needed after using customer supports advice on setup. Also, their customer support is by far one of the best aspects of their software too. When I have questions or an issue and need help, the return contact is very fast, friendly and helpful. We have around 50 devices being backed ...

"Simply Awesome"

What do you like best about NinjaOne (formerly NinjaRMM)? The ticketing and system monitoring is so easy to use and read in comparison to other products like it that I have used previously. Automation and scripts work fast and the policy system is super easy to understand. I definitely get my use out of it everyday and I also appreciate how approachable the support staff are for asking for help with certain features. Ninjaone also makes it really easy to see what has been updated with ...

"Everything we need in one place!"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has made it easy for me to come into an organization that previously had no IT department, and streamline everything I needed to ensure I was able to fully support the organization in a completely remote environment. The integration was easy, their customer support is top notch, and the features they have are more than needed! I use this daily to support my organization, it is so simple to do what needs to be done. What do ...

"NinjaOne has made managing our fleet of computers extremely easy"

What do you like best about NinjaOne (formerly NinjaRMM)? I like being able to see the state of all of oure computers in one dashboard. I also love being able to instantly start a remote session without any help from the user. The ability to start a remote console session is also extremely useful and has helped me out on more than one occasion. I also like the way the policies are structured and allow me to apply specific settings for the type of computer and the organization it is in. ...

"Breath of fresh air compared to others"

What do you like best about NinjaOne (formerly NinjaRMM)? The interface, support and policies. The interface is consistent. The support is responsive The policies inheritance is excellent. What do you dislike about NinjaOne (formerly NinjaRMM)? Not so much a dislike. More of a this "needs more work". Reporting. I'd really like to see more custom reporting abilities that are similar to the reporting in HaloPSA, which allows custom SQL to be written to get at all the data. What problems is ...

"Fantastic Product That Listens To Customers"

What do you like best about NinjaOne (formerly NinjaRMM)? We love the product that implements ideas that we have into the system. When we wanted certain features such as install a product, or have certain reporting measures, they were coming out with that either in a few weeks or months or already had it. The support staff is excellent and willing to help all the time even if it's a simple answer. Patch management compliance is a great feature we love to look at as a daily reporting. ...

"Reliable, constantly improving RMM platform"

What do you like best about NinjaOne (formerly NinjaRMM)? The development team has done a great job at introducing new features while keeping a simple and responsive UI. I've never felt like a new feature was cumbersome to implement. It has been perfect for our shop to go from no RMM to something that quickly helped reduce workloads and improve service to our clients. The scripting engine works very consistently and allows us to automate innumerable tasks. What do you dislike about NinjaOne ...