NinjaOne Reviews in October 2026: User Ratings, Pros & Cons

"Great RMM tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use, a lot of features, great customer support What do you dislike about NinjaOne (formerly NinjaRMM)? No dark mode, poor Mac support, forced 2fa even for SSO What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It solves the RMM problems very well. Does the job splendidly

"Simply Awesome"

What do you like best about NinjaOne (formerly NinjaRMM)? The ticketing and system monitoring is so easy to use and read in comparison to other products like it that I have used previously. Automation and scripts work fast and the policy system is super easy to understand. I definitely get my use out of it everyday and I also appreciate how approachable the support staff are for asking for help with certain features. Ninjaone also makes it really easy to see what has been updated with ...

"Ninja over CW any day!"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is a gret out of the box product, meaning we didn't have a TON of configuration to do before we could start benefiting from the RMM monitoring and automation. Patch Management is waaay easier with Ninja than our previous experiences and I love that it does 3rd party app updates too. What do you dislike about NinjaOne (formerly NinjaRMM)? So, you can go into the application inventory and find an app and remove it from there, but ...

"Superior to Special K"

What do you like best about NinjaOne (formerly NinjaRMM)? Not controlled by outside sources that are only focused on making money. The ability to deploy and use makes it a no brainer for anyone looking to make a move to a solution that won't suck your soul. What do you dislike about NinjaOne (formerly NinjaRMM)? Their SentinelOne product offering requires a minimum requirement and a term commitment. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Many ...

"Great Online Backup Solution and Service"

What do you like best about NinjaOne (formerly NinjaRMM)? Once NinjaOne is setup, there is no worry as to whether it is doing the job. Installing the software was a little tedious but it gave us exactly what we needed after using customer supports advice on setup. Also, their customer support is by far one of the best aspects of their software too. When I have questions or an issue and need help, the return contact is very fast, friendly and helpful. We have around 50 devices being backed ...

"Simplifying & Powering up our IT team"

What do you like best about NinjaOne (formerly NinjaRMM)? I really love working with the NinjaOne team & product. They help make my life so much easier and have helped remove a lot of our frictions and frustrations we used to have We are a small IT team, and NinjaOne is helping us to gain insight into all of our devices & powering up our ability to support our teams. The best feature currently has to be the ability to deploy our own .exe's remotely. It's helped speed up onboarding new ...

"Best RMM we ever used"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to work with great support ease of implemenation What do you dislike about NinjaOne (formerly NinjaRMM)? do not have any issues with NinjaRmm it works all the time perfect What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Our clients enjoy no issues with thier system

"NinjaOne - IT Team scalablity and performance at a great price"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has allowed us to scale a very small IT team to cover an international user base with no increase in headcount. It gives us visibility into and control over our IT infrastructure that we never had before without needing a team just to manage the software/deployment. Their customer support is fantastic and it's a tool that has made my daily life as an IT technician and IT leader much better. What do you dislike about NinjaOne ...

"NinjaOne has completely changed out business"

What do you like best about NinjaOne (formerly NinjaRMM)? The easy to use platform and simple device deployment makes our business 10x more efficient. Our customers love the easy to use ticketing system embedded into our company logo on their task bar, and makes reaching us very easy. On the engineers side, managing tickets and devices has never been easier. What do you dislike about NinjaOne (formerly NinjaRMM)? Our only request is the ability to have a display in the office with ...

"Amazing tools for IT service providers!"

What do you like best about NinjaOne (formerly NinjaRMM)? The good ol' buzzword "single pane of glass"! Ninja provides much of the needed information and actions for an IT service provider in one easy to use place. Not to mention the integrations and capabilties with scriping and custom fields. What do you dislike about NinjaOne (formerly NinjaRMM)? No negative comments to report at this time What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Putting ...