NinjaOne (NinjaRMM) Reviews in July 2025: User Ratings, Pros & Cons

"Amazing tools for IT service providers!"

What do you like best about NinjaOne (formerly NinjaRMM)? The good ol' buzzword "single pane of glass"! Ninja provides much of the needed information and actions for an IT service provider in one easy to use place. Not to mention the integrations and capabilties with scriping and custom fields. What do you dislike about NinjaOne (formerly NinjaRMM)? No negative comments to report at this time What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Putting ...

"NinjaOne - IT Team scalablity and performance at a great price"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has allowed us to scale a very small IT team to cover an international user base with no increase in headcount. It gives us visibility into and control over our IT infrastructure that we never had before without needing a team just to manage the software/deployment. Their customer support is fantastic and it's a tool that has made my daily life as an IT technician and IT leader much better. What do you dislike about NinjaOne ...

"Simplifying & Powering up our IT team"

What do you like best about NinjaOne (formerly NinjaRMM)? I really love working with the NinjaOne team & product. They help make my life so much easier and have helped remove a lot of our frictions and frustrations we used to have We are a small IT team, and NinjaOne is helping us to gain insight into all of our devices & powering up our ability to support our teams. The best feature currently has to be the ability to deploy our own .exe's remotely. It's helped speed up onboarding new ...

"NinjaOne has completely changed out business"

What do you like best about NinjaOne (formerly NinjaRMM)? The easy to use platform and simple device deployment makes our business 10x more efficient. Our customers love the easy to use ticketing system embedded into our company logo on their task bar, and makes reaching us very easy. On the engineers side, managing tickets and devices has never been easier. What do you dislike about NinjaOne (formerly NinjaRMM)? Our only request is the ability to have a display in the office with ...

"Best RMM we ever used"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to work with great support ease of implemenation What do you dislike about NinjaOne (formerly NinjaRMM)? do not have any issues with NinjaRmm it works all the time perfect What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Our clients enjoy no issues with thier system

"NinjaOne is one of the best RMM tools I've ever used!"

What do you like best about NinjaOne (formerly NinjaRMM)? The interface is simple to navigate, the scripting and patching process works well and having backup and Teamviewer built in allows us to accomplish our needs without requiring multiple tools. What do you dislike about NinjaOne (formerly NinjaRMM)? The reporting options could be more robust but that has improved since we first starting using the product. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting ...

"Great Experience"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninjaone has been a great additional to our toolset. The tool is easy to configure and simple to understand for new users. Our on-boarding/implementiation of the product made it very simple to switch. Customer Support has always been very helpful and responsive. What do you dislike about NinjaOne (formerly NinjaRMM)? Ninja does everything we need it to do and I haven't found there to be any major issues with it. What problems is ...

"So much functionality in an extremely user-friendly interface!"

What do you like best about NinjaOne (formerly NinjaRMM)? You can run powershell commands as the logged in user! Clickable dashboard and a consistant update schedule and a remarkable uptime. This company is phenominal. Our Account Manager (Sam) is fantastic as well!! What do you dislike about NinjaOne (formerly NinjaRMM)? I would like to see more support for Linux devices and their patching control could use some work, such as more control and being able to hide the Updates menu. What ...

"Great RMM tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use, a lot of features, great customer support What do you dislike about NinjaOne (formerly NinjaRMM)? No dark mode, poor Mac support, forced 2fa even for SSO What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It solves the RMM problems very well. Does the job splendidly

"Great Online Backup Solution and Service"

What do you like best about NinjaOne (formerly NinjaRMM)? Once NinjaOne is setup, there is no worry as to whether it is doing the job. Installing the software was a little tedious but it gave us exactly what we needed after using customer supports advice on setup. Also, their customer support is by far one of the best aspects of their software too. When I have questions or an issue and need help, the return contact is very fast, friendly and helpful. We have around 50 devices being backed ...