NinjaOne (NinjaRMM) Reviews in July 2025: User Ratings, Pros & Cons

"Great Team at NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? Great Support, easy to learn, easy to onboard very convenient What do you dislike about NinjaOne (formerly NinjaRMM)? A lot of clicks when going from agent to agent or to scripts What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? All in one solution for our MSP needs.

"Best decision we could have made"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninjaone gives us team an easy to use tool to do our day to day business. With other (outdated) tools it took a long learning curve for our techs to understeand the RMM tool and have a benefit. Because of this sometimes we missed out on oppertunity's to automate things we wanted to do and save time in our install base. Also if we noticed an improvement in for example a monitoring item we would put it on a todolist to improve it ...

"NinjaOne makes my Life Easier"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is an incredibly easy tool to deploy and let's you manage all aspects of your computer environment simply. The absolute best thing about their product is their constant attention to updating their platform and releasing new features. The community is also very active and our account manager has been there every step of the way to make us feel like a VIP client. What do you dislike about NinjaOne (formerly NinjaRMM)? There are ...

"Easy to use and super useful"

What do you like best about NinjaOne (formerly NinjaRMM)? I think the ability to run scripts in real-time and also the remote control features. What do you dislike about NinjaOne (formerly NinjaRMM)? I don't think that you have to buy 50 seats to get Ninja What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We have MDM in place like Intune and Jamf but with Ninja we can run things in real-time and have remote control

"A believer since day one!"

What do you like best about NinjaOne (formerly NinjaRMM)? Able to manage all assets in one place, easily provide support for remote users, critical updates pushed out. What do you dislike about NinjaOne (formerly NinjaRMM)? As NinjaOne gets constantly updated, I would like to see more vendors added to the software update list. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? During COVID, we all struggled to support our remote users. NinjaOne was ...

"Highly recommended. A straightforward, no-nonsense RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? We implemented NinjaRMM (now NinjaOne) back in 2019. The organisation I joined had a WSUS server that didn't really work for remote users; remote access to devices was manual; there was no server monitoring in place; there was no automated software patching; mass remote installation was night on impossible; and there was a lack of decent information in our "inventory". NinjaOne fixed all of that for us and was a lifeline for our team ...

"Great RMM Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Highly effective for staying up-to-date with patches, software, and operating systems and has many features. This is essential not only for bolstering security but also for ensuring ongoing compliance with requirements such as Cyber Essentials. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing to dislike at this time. Our technicians love NinjaOne. What problems is NinjaOne (formerly NinjaRMM) solving and how is that ...

"Revolutionalised Our Workflows"

What do you like best about NinjaOne (formerly NinjaRMM)? Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. Very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. What do you dislike about NinjaOne (formerly ...

"Extremely good experience with managing fleet of Windows machines"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy-to-use product Makes deployments and updating such a smooth process It is great tool to monitor our Windows machines and help address problems before they impact users What do you dislike about NinjaOne (formerly NinjaRMM)? there is nothing coming to my mind now; very happy with it What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It help us greatly to quickly deploy machines to new users and ...

"This team is awesome"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of use from the central console as well as a next level support and onboarding team. Implementation was a breeze and customer support was always available to assist. So far we are using the portal on a daily basis for managing our systems. What do you dislike about NinjaOne (formerly NinjaRMM)? There MDM services are still in beta. Wish it was further along so we could utilize their platform for our mobile devices as well as our ...