NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Best decision we could have made"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninjaone gives us team an easy to use tool to do our day to day business. With other (outdated) tools it took a long learning curve for our techs to understeand the RMM tool and have a benefit. Because of this sometimes we missed out on oppertunity's to automate things we wanted to do and save time in our install base. Also if we noticed an improvement in for example a monitoring item we would put it on a todolist to improve it ...

"very easy to operate"

What do you like best about NinjaOne (formerly NinjaRMM)? you can work on a PC without connecting to it. it offers windows updates and other updates. it preforms scheduled reset to all clients. What do you dislike about NinjaOne (formerly NinjaRMM)? it blocks the option to update////////////// What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? it installs winodows updates, it preforms scheduled reboot to all endpoints. i can change user passwords from my ...

"NinjaOne makes my Life Easier"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is an incredibly easy tool to deploy and let's you manage all aspects of your computer environment simply. The absolute best thing about their product is their constant attention to updating their platform and releasing new features. The community is also very active and our account manager has been there every step of the way to make us feel like a VIP client. What do you dislike about NinjaOne (formerly NinjaRMM)? There are ...

"This team is awesome"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of use from the central console as well as a next level support and onboarding team. Implementation was a breeze and customer support was always available to assist. So far we are using the portal on a daily basis for managing our systems. What do you dislike about NinjaOne (formerly NinjaRMM)? There MDM services are still in beta. Wish it was further along so we could utilize their platform for our mobile devices as well as our ...

"A very good tool and highly recommended to any small -large scale business for their IT Management."

What do you like best about NinjaOne (formerly NinjaRMM)? Support and tool efficiency. Same time one of the best IT Management tools available. What do you dislike about NinjaOne (formerly NinjaRMM)? None as of the moment. So far, our company is satisfied with their service. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Providing support and security to our employees working at home.

"Easy to use and super useful"

What do you like best about NinjaOne (formerly NinjaRMM)? I think the ability to run scripts in real-time and also the remote control features. What do you dislike about NinjaOne (formerly NinjaRMM)? I don't think that you have to buy 50 seats to get Ninja What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We have MDM in place like Intune and Jamf but with Ninja we can run things in real-time and have remote control

"Great RMM Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Highly effective for staying up-to-date with patches, software, and operating systems and has many features. This is essential not only for bolstering security but also for ensuring ongoing compliance with requirements such as Cyber Essentials. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing to dislike at this time. Our technicians love NinjaOne. What problems is NinjaOne (formerly NinjaRMM) solving and how is that ...

"A believer since day one!"

What do you like best about NinjaOne (formerly NinjaRMM)? Able to manage all assets in one place, easily provide support for remote users, critical updates pushed out. What do you dislike about NinjaOne (formerly NinjaRMM)? As NinjaOne gets constantly updated, I would like to see more vendors added to the software update list. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? During COVID, we all struggled to support our remote users. NinjaOne was ...

"Fits all your need"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is the simplest and most complete tool for implementing a lot of things like: moniroting, remote management, remote control, scripting, updates. What do you dislike about NinjaOne (formerly NinjaRMM)? It need to have more flexibility on the access to grant if you have technicians working for you and administrators. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Monirtoring ours servers and ...

"Highly recommended. A straightforward, no-nonsense RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? We implemented NinjaRMM (now NinjaOne) back in 2019. The organisation I joined had a WSUS server that didn't really work for remote users; remote access to devices was manual; there was no server monitoring in place; there was no automated software patching; mass remote installation was night on impossible; and there was a lack of decent information in our "inventory". NinjaOne fixed all of that for us and was a lifeline for our team ...