NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Feature/support rich, but needs minor polishing."

What do you like best about NinjaOne (formerly NinjaRMM)? Very quick to respond on their helpdesk with lots of features being release on a regular cadence. Overall a very polished looking interface making it easier to use than others. For how vital a product like this is, which I use everyday, it fulfills the needs I have quite well. What do you dislike about NinjaOne (formerly NinjaRMM)? Overall, each feature is not extremely granular, with some features or polishing needed. But, the ...

"An easy to use and affordable remote machine and patch management system"

What do you like best about NinjaOne (formerly NinjaRMM)? I really like how easy it is to use and deploy, how much information it provides, and how efficiently it applies patches to our managed assets. It's even helped in troubleshooting with some remote tools that reduced the number of times I had to start a remote session with the customer. As a bonus, its scanning and device information helped speed along a planned switch of asset tracking systems. And, the ability to retrieve Bitlocker ...

"NinjaOne is very intuitive and user friendly"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is a one stop shop from pushing patches and updates, to remote monitoring. The interface is very user friendly and the KB has all the information needed to support. What do you dislike about NinjaOne (formerly NinjaRMM)? They should implement their own ticketing system. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne makes it easy to support endpoints by having a quick and ...

"Feature/support rich, but needs minor polishing."

What do you like best about NinjaOne (formerly NinjaRMM)? Very quick to respond on their helpdesk with lots of features being release on a regular cadence. Overall a very polished looking interface making it easier to use than others. For how vital a product like this is, which I use everyday, it fulfills the needs I have quite well. What do you dislike about NinjaOne (formerly NinjaRMM)? Overall, each feature is not extremely granular, with some features or polishing needed. But, the ...

"Feature packed and powerful"

What do you like best about NinjaOne (formerly NinjaRMM)? Modern interface, powerful scripting and automation. What do you dislike about NinjaOne (formerly NinjaRMM)? Reports arent that great and the remote connection is sometimes pretty slow to connect. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote access, automation and patch management.

"Fast & Intuitive - Perfect for my MSP"

What do you like best about NinjaOne (formerly NinjaRMM)? There are so many things to love about Ninja, but my favorite is that everything just always works. So many other services are constantly down, or full of bugs and it causes major disruptions. I don't think I've ever found a bug in Ninja or had it go down other than planned maintenance. What do you dislike about NinjaOne (formerly NinjaRMM)? Lack of MDM, but that feature is being released this month. What problems is NinjaOne ...

"I am loving NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of use and deployability. I love the built in teams as well. What do you dislike about NinjaOne (formerly NinjaRMM)? Doesn,t allow script install of our Activity Monitor. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Mostly patch managenemt.

"Inexpensive but deep RMM management for your workforce"

What do you like best about NinjaOne (formerly NinjaRMM)? Very easy to set up. Initial setup is quick and the dashboard is pretty clear at a glance what you need to do/things to look at. From there you can make it pretty complex with different structures of running scripts against the devices, setting up schedules and the like. I've had good experience with support, being able to answer my questions relatively quickly and effectively. They seem to understand the product and I don't feel ...

"Totaly perfect"

What do you like best about NinjaOne (formerly NinjaRMM)? patch managment and very good interface. What do you dislike about NinjaOne (formerly NinjaRMM)? nothing. this papplication is what we realy need as it What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? patch managment and monitoring

"Great partners for busy business."

What do you like best about NinjaOne (formerly NinjaRMM)? I really enjoy working with a vendor that feels like an extension of my team. My account manager is super responsive and gets things done without needing to follow up on him. CT keeps his word and is friendly. All the staff I have met seem concerned and want to help. It is easy to work with support. When opening a case, I can get on a call with support and have the issue resolved quickly. Some things go to development for changes ...