NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Ninja is Awesome!"

What do you like best about NinjaOne (formerly NinjaRMM)? The best part of NinjaOne is being able to make sure my patches are going out and knowing that my PC's aren't a vulnrability in our envirnment. Love it What do you dislike about NinjaOne (formerly NinjaRMM)? Some intergrations still aren't in there like Nutanix and Fortinet but they are growing and now coming out with a mobile SIM which is exciting. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting ...

"Amazing experience with NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? I like how everything is accessible on a single-pane-of-glass and how easy it is to use and customize. What do you dislike about NinjaOne (formerly NinjaRMM)? There really is not anything that I dislike about this product. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It is making it easier for us to keep up with patching management as well as allowing us to utilize the remote monitoring and ...

"Easy to work with"

What do you like best about NinjaOne (formerly NinjaRMM)? Super easy to work with, even for non technical people. What do you dislike about NinjaOne (formerly NinjaRMM)? I've had no negative experiences with NinjaRMM What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja is our RMM

"A simple tool with superpower"

What do you like best about NinjaOne (formerly NinjaRMM)? Great management possibilities in a simple way. What do you dislike about NinjaOne (formerly NinjaRMM)? Reports Reports Reports Reports Reports Reports What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Problems with quick implementation of important and control patches in the OS. Updating the application. Manage and make changes to computers located outside the organization. Possibility of remote ...

"Very promising and very modern RMM solution"

What do you like best about NinjaOne (formerly NinjaRMM)? It's speed and reliability compared to other RMM solutions, moving from Datto RMM, and trying other "modern" solutions, such as Atera, Syncro, SuperOps, and N-Able, the speed is incredible, simply clicking on devices, running reports, kicking off scripts, etc. is honestly unparalleled. it feels lightweight, but not too simple, coming from the heavier "Legacy" systems, it is a learning curve to realise it's not really needing to be ...

"NinjaOne makes it simple to manage our organizations machines."

What do you like best about NinjaOne (formerly NinjaRMM)? I really appreciate the ease of use to manage, update, and protect our computers. Customer support, especially Jeff Kirn, is very responsive and informative. What do you dislike about NinjaOne (formerly NinjaRMM)? I wish we could utilize the NinjaOne dashboard to manage our Bitdefender settings so I can have everything in one place. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? The ability to ...

"Great product with a great development cadence"

What do you like best about NinjaOne (formerly NinjaRMM)? Feature rich. Our account rep listens to us when we have suggestions. Developers are continuously improving the product with new capabilities and features. What do you dislike about NinjaOne (formerly NinjaRMM)? The support for MacOS is limited, thoug that's part of the nature of the OS, I think. Also the 3rd party application updates are extremely limited, though I believe an improvement to that is in an upcoming release. What ...

"Overall Positive Experience Using NinaOne Software"

What do you like best about NinjaOne (formerly NinjaRMM)? One of the most helpful aspect of using the NinjaOne software is being able to remote into a user's computer for remote support. I find it very easy to use the Splashtop remote software and can easily assist my user's when needed. I also enjoy the ability to place all of my computers in various different operating units such as servers or various business locations. EDIT* We recently faced the challenge of no longer using Splashtop ...

"NinjaOne is very intuitive and user friendly"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is a one stop shop from pushing patches and updates, to remote monitoring. The interface is very user friendly and the KB has all the information needed to support. What do you dislike about NinjaOne (formerly NinjaRMM)? They should implement their own ticketing system. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne makes it easy to support endpoints by having a quick and ...

"Feature/support rich, but needs minor polishing."

What do you like best about NinjaOne (formerly NinjaRMM)? Very quick to respond on their helpdesk with lots of features being release on a regular cadence. Overall a very polished looking interface making it easier to use than others. For how vital a product like this is, which I use everyday, it fulfills the needs I have quite well. What do you dislike about NinjaOne (formerly NinjaRMM)? Overall, each feature is not extremely granular, with some features or polishing needed. But, the ...