NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"NinjaOne makes my life simple"

What do you like best about NinjaOne (formerly NinjaRMM)? Intuitive, reliable, and easy to implement. Patch management is great. Reporting just got better. Customer support is great. Great integrations. Product is steadily being improved based off of customer feedback. What do you dislike about NinjaOne (formerly NinjaRMM)? I would prefer if devices were billed based on activity within a billing period. Auditing and cleaning up offline devices while still being billed for them is not the ...

"Best RMM for MSPs"

What do you like best about NinjaOne (formerly NinjaRMM)? I love the ability to mass instal software via NinjaOne, and create and my own custom scripts What do you dislike about NinjaOne (formerly NinjaRMM)? The fact that there isn't a backstage mode that allows a tech to work on the computer without bothering the user is kind of a let down. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Identify, evaluate, and deploy patches automatically to improve ...

"Best RMM for MSPs"

What do you like best about NinjaOne (formerly NinjaRMM)? I love the ability to mass instal software via NinjaOne, and create and my own custom scripts What do you dislike about NinjaOne (formerly NinjaRMM)? The fact that there isn't a backstage mode that allows a tech to work on the computer without bothering the user is kind of a let down. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Identify, evaluate, and deploy patches automatically to improve ...

"NinjaOne is a wonderful breath of fresh air after years of using Connectwise Automate."

What do you like best about NinjaOne (formerly NinjaRMM)? Its ease of use, and large amount of modern features. Tasks that used to take us hours (or sometimes days) to figure out in Automate can now be done in minutes. I have also found the Dojo extremely useful when troubleshooting new features. What do you dislike about NinjaOne (formerly NinjaRMM)? There are very few downsides to using NinjaOne in comparison to Connectwise Automate. Automate did have a few extra features with its ...

"NinjaOne makes my life simple"

What do you like best about NinjaOne (formerly NinjaRMM)? Intuitive, reliable, and easy to implement. Patch management is great. Reporting just got better. Customer support is great. Great integrations. Product is steadily being improved based off of customer feedback. What do you dislike about NinjaOne (formerly NinjaRMM)? I would prefer if devices were billed based on activity within a billing period. Auditing and cleaning up offline devices while still being billed for them is not the ...

"NinjaOne- Everything you need in a RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? Integrated remote tool, automation and scripting What do you dislike about NinjaOne (formerly NinjaRMM)? UI was confusing at first, Software install has to be done through a scheduled task What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Needed a solid tool for patching and automated software installs

"NinjaOne Experience"

What do you like best about NinjaOne (formerly NinjaRMM)? Technician portal functions way better than my experience with other RMM tools like Kaseya in regards to ease of use and user experience. A lot of features are pretty intuitive. Ex. Backups, pushing scripts, connecting to devices, etc. What do you dislike about NinjaOne (formerly NinjaRMM)? Support via email is a tad bit slower than expected. Other forms like meeting via a meeting to ask questions has given a better experience. But, ...

"Great RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM is easy to use and their customer support is always available. Implementation is very startight-forward and the number of features offered today is good. Account reps are easy to reach to assist with issues, questions, and general inquiries. There are little to no complaints from technicians who are using the product daily as they find it intuitive. What do you dislike about NinjaOne (formerly NinjaRMM)? While a great ...

"Works well for basic PC management"

What do you like best about NinjaOne (formerly NinjaRMM)? It was pretty easy to get up and running / deployed in our organization. Cost was competitive compared to other RMM solutions we looked at. What do you dislike about NinjaOne (formerly NinjaRMM)? Features were a lot more limited for managing Macs than PCs. The management software itself also has some bugs on Macs that need to be worked out. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We need ...

"Love it"

What do you like best about NinjaOne (formerly NinjaRMM)? There are actually quite a few things I like about this platform. Being able to push patches, easy to understand interface, logging, comprehensive information about each device in a quick view window, integrated knowledge base and quick guides, and lastly maybe how easy installation is on new devices. I use it everyday and it's important as a technician that my remote tool is user friendly but also does what I need and Ninja does ...