NinjaOne (NinjaRMM) Reviews in July 2025: User Ratings, Pros & Cons

"Excellent all round. Lots of great features."

What do you like best about NinjaOne (formerly NinjaRMM)? Being able to update and control end points remotely. What do you dislike about NinjaOne (formerly NinjaRMM)? Could be easier to do registry updates remotely What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote helpdesk support. Windows updates. Being able to rollout fixes and updates remotely.

"Awesome service, great product, even better support."

What do you like best about NinjaOne (formerly NinjaRMM)? The support team and how eager they are to help and assist. What do you dislike about NinjaOne (formerly NinjaRMM)? The 1GB limit for files to download/push. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja is solving remote support, patching, asset tracking, and application pushing/support.

"I have been a thorough enjoyer of NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? We have become ninjas thanks for NinjaOne, it is helpful for monitoring everything we need to, and its usefulness is limitless What do you dislike about NinjaOne (formerly NinjaRMM)? I disliked the fact that i struggled to find something overwhelmingly negative to say. Ninja hasn't given me or my team any issues at all. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We can remotely solve issues ...

"Comprehensive RMM system"

What do you like best about NinjaOne (formerly NinjaRMM)? Mutliple choices of remote access, mobile access app. Lightweight client What do you dislike about NinjaOne (formerly NinjaRMM)? The menu system is sometimes hard to remember/find where certain features are located. Like running reports or searching and filtering. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote Access Reporting Alerts

"Easy to use and better than others!"

What do you like best about NinjaOne (formerly NinjaRMM)? Very easy to use and deploy. The alerting process is great, no special setups for raid or smart fails for HDD. What do you dislike about NinjaOne (formerly NinjaRMM)? The dashboard could be better for you to customize it. A cleaner look than what I'm used to. Support is good but could be better. I wish we could white-label the remote login app for customers. Example Splashtop, Teamviewer, or Ninja remote. What problems is NinjaOne ...

"Simple UI with powerful tools, some bugs"

What do you like best about NinjaOne (formerly NinjaRMM)? Coming from Connectwise Automate, I appreciate the ease of use in Ninja for tasks such as scheduling an overnight reboot. Complicated scripts would be required in Automate, where the UI has native options for these common tasks. What do you dislike about NinjaOne (formerly NinjaRMM)? NinjaOne does have a bug in QuickConnect that I'm working through with support. An elevated window of any kind will block my inputs. If the end user ...

"Extremely user Friendly"

What do you like best about NinjaOne (formerly NinjaRMM)? The most helpful thing about NinjaOne is how user friendly it is. I have found it very easy to use and navigate through even when I first started with endpoint management. What do you dislike about NinjaOne (formerly NinjaRMM)? I think tha the "details" section under each device needs some work, while the information given about the CPU is great, the information given for the Memory is lacking, I can't easily tell the speed of the ...

"The experience was great would do it again"

What do you like best about NinjaOne (formerly NinjaRMM)? The simplicity and the way the application was easy to use What do you dislike about NinjaOne (formerly NinjaRMM)? Could not say there was much to complain about What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote support since we do so much of it

"Reliable, Feature-Packed, and Exceptional Support: A Standout Software - NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? I have had the pleasure of using NinjaOne, and I must say it's an outstanding software platform that lives up to its promises. From its reliability to the abundance of features, coupled with top-notch customer support, NinjaOne has proven itself to be an invaluable tool for my needs. One of the standout features of NinjaOne is its reliability. I've experienced consistent performance and stability, which is crucial for any software I ...

"Simplistic but powerful platform"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of use is what stands out. We've used other RMM platforms before and this is by far our favorite. Customer support has been responsive and accurately helpful throughout onboarding and day to day use. What do you dislike about NinjaOne (formerly NinjaRMM)? The only slight negative would be the fact that reporting could be better. It's better than our previous RMM platform but there could be room for improvement. What problems ...