NinjaOne Reviews in June 2026: User Ratings, Pros & Cons

"Easy to use and better than others!"

What do you like best about NinjaOne (formerly NinjaRMM)? Very easy to use and deploy. The alerting process is great, no special setups for raid or smart fails for HDD. What do you dislike about NinjaOne (formerly NinjaRMM)? The dashboard could be better for you to customize it. A cleaner look than what I'm used to. Support is good but could be better. I wish we could white-label the remote login app for customers. Example Splashtop, Teamviewer, or Ninja remote. What problems is NinjaOne ...

"very good customer support and flexibility"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease to manage the devices and Windows update feature What do you dislike about NinjaOne (formerly NinjaRMM)? I can not think about it, but I think it will be better if you add the log management feature. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We used to do windows update with WSUS server, but we can get rid of it and it will helps us to remove unnecessary servers

"Simple UI with powerful tools, some bugs"

What do you like best about NinjaOne (formerly NinjaRMM)? Coming from Connectwise Automate, I appreciate the ease of use in Ninja for tasks such as scheduling an overnight reboot. Complicated scripts would be required in Automate, where the UI has native options for these common tasks. What do you dislike about NinjaOne (formerly NinjaRMM)? NinjaOne does have a bug in QuickConnect that I'm working through with support. An elevated window of any kind will block my inputs. If the end user ...

"Great product!"

What do you like best about NinjaOne (formerly NinjaRMM)? Great UI. Agents dont break randomly like other RMMs. What do you dislike about NinjaOne (formerly NinjaRMM)? Overall NinjaOne is a great product and I don't have complaints. To be Nit-picky: Ninja remote's copy and paste features need some work. Can't copy and paste from an agent pc to your pc unless going to desktop. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patch management works great ...

"A review of NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? It was very easy to get used to as a non-technical person. What do you dislike about NinjaOne (formerly NinjaRMM)? I found it difficult to understand how certain new features such as the ticketing system were meant ot be utilized. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It makes it incredibly easy to manage devices in mass. Writing scripts is super easy and deploying these to all devices ...

"NinjaOne has revolutionized our business."

What do you like best about NinjaOne (formerly NinjaRMM)? There are so many features that we use on a daily basis. Themost used is the remote desktop. The ability to have three remote options is very valuable. The file explorer feature has proven to be extremely useful. There are so many features that we use that it is difficult to list them all here. The information displayed and the reporting availble also allows use to quickly respond to clients requests concerning their environment. The ...

"Works Great for all of our cliets they are very happy with the packges we offer"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of use is the main thing we look for within our packges and the number of Features is really usefull for day to day services. What do you dislike about NinjaOne (formerly NinjaRMM)? Not Much to say in regards to this! Everyting works as inteneded. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It Helps with all of our day to day operations with it support.

"Comprehensive RMM system"

What do you like best about NinjaOne (formerly NinjaRMM)? Mutliple choices of remote access, mobile access app. Lightweight client What do you dislike about NinjaOne (formerly NinjaRMM)? The menu system is sometimes hard to remember/find where certain features are located. Like running reports or searching and filtering. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote Access Reporting Alerts

"Simplistic but powerful platform"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of use is what stands out. We've used other RMM platforms before and this is by far our favorite. Customer support has been responsive and accurately helpful throughout onboarding and day to day use. What do you dislike about NinjaOne (formerly NinjaRMM)? The only slight negative would be the fact that reporting could be better. It's better than our previous RMM platform but there could be room for improvement. What problems ...

"Great RMM in my opinion, suitable for any number of devices"

What do you like best about NinjaOne (formerly NinjaRMM)? Great overview over pretty much everything you'd like. Great remote tools and overview over the devices and also the possibilities of managing them are endless. Really easy to integrate and use What do you dislike about NinjaOne (formerly NinjaRMM)? Didn't really found things I dislike about NinjaOne What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It helps us save tons of time by being able to ...