NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

DEO call center representative

What do you like best? What I truly enjoy about using NICE inContact, is that it's very user friendly and easy to navigate through. It's thorough when reporting time and differentiating breaks, when assistance is needed, being unavailable & etc. What do you dislike? I currently use the system in order to do my job and the only thing I can say that I dislike about NICE inContact is that the system sometimes automatically logs you off, while you're updating a claim for example. ...

Great training resource

What do you like best? As a trainer for new hire employees, who are now all remote, this is a great tool to be able to monitor call volume and new agent statistics. I also like how customizable the dashboard is so I can set it up to only see what it relevant to me. What do you dislike? Have been using this program for about a month now, snd so far I have not really found anything to dislike. What problems are you solving with the product? What benefits have you realized? Seeing ...

InContact is my best friend!

What do you like best? It is extremely reliable and I can always count on it to work. What do you dislike? There is nothing that I dislike, I like everything about it. What problems are you solving with the product? What benefits have you realized? It saves me and my staff so much time with our clients and customers.

app stalls out often and needs cache and cookies to be cleared out often to function properly

What do you like best? there's usually a clear connection during the calls What do you dislike? I dislike the fact that sometimes calls are not successful due to clearing cache and cookies Recommendations to others considering the product: no current recommendations What problems are you solving with the product? What benefits have you realized? I've realized the benefits of not having to use a personal device and the call logs are key to documenting.

Incontact is awesome

What do you like best? What I like best with Incontact is the user friendly settings and features like auto-answer, message and call notifications both audio and visual. What do you dislike? Login and loading time at the start of the shift takes too long sometimes. Recommendations to others considering the product: Yes, I highly recommend Incontact with your business solutions. What problems are you solving with the product? What benefits have you realized? We are solving ...

Like it alot!

What do you like best? incontact is dependable and very well made! The Website is very easy to navigate around. Were able to see all of our representatives and their stats. We really like the lay out and that it's blue. We do like that our What do you dislike? The calls drop sometimes but im sure its due to connection. I dont like that it logs you out after a certain amount of time. Sometimes the sound can get full of static and the call with fade in and out but then it works ...

Best in Industry

What do you like best? We are able to track the performance of our team through incontact. What do you dislike? There is nothing to dislike, but it would have great if we could have the recording for at least a week. Recommendations to others considering the product: Go for it without any second thought. What problems are you solving with the product? What benefits have you realized? We are able to track the performance of our agents, the timings they dial and work for.

Easy to Use, Almost Foolproof

What do you like best? The amount of issues that pop up is exceptionally low- technology is notorious for failing when you need it most, but inContact's most glaring issues are rare and have been an inconvenience at worst. There are plenty of options (the monitoring to see where your whole team is definitely is nice) but the basic service is streamlined and easy to use. What do you dislike? The biggest downside so far is our VPN software occasionally has problems with the Google ...

GREAT SERVICE

What do you like best? nice is easy to use. When needing to call out or redial the options are just once click What do you dislike? sometimes clmts cant hear and i dont know if thats the service or my phone or the clmts phone Recommendations to others considering the product: use it ! you wont regret it ! What problems are you solving with the product? What benefits have you realized? its easy to answer, hold, or hang up calls.

Great features and easy to use

What do you like best? We are able to use many different types of contacts. This is great for helping us prioritize tasks. This product is also great for tracking performance. What do you dislike? I have noticed some glitches in the system. Occasionally, the max agent will glitch after a phone call and will be unusable. The user will have to log out and log back in to fix it. It isn't a huge deal, but can be annoying. Recommendations to others considering the product: It is a ...