NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Best tool i ever used

What do you like best? The best thing about Incontact is that you can see the incoming calls and if we missed any call that is also shown. If you want you can transfer the call to another engineer if the call came in is for different solution,which make it very convenient for me to use Incontact. What do you dislike? One thing i would love to see the actual number of the person who tried to contact us. This way we will be able to identify the number of that person and if required ...

Great Service

What do you like best? It rarely breaks down and when it does it sets everything back up automatically What do you dislike? The occasional lag. Sometimes it freezes up. Recommendations to others considering the product: It's a great tool to have. 10/10 would recommend What problems are you solving with the product? What benefits have you realized? Having the call log history is a great add.

user friendly

What do you like best? CSV format included to download the data. What do you dislike? Nothinh Specifis but can build some inbuilt dashboards Recommendations to others considering the product: WIll Recomend What problems are you solving with the product? What benefits have you realized? Data Analysis.Ease of using the data.

Works Well But Room For Improvement

What do you like best? User friendly, easy to navigate, straighforward operating system that is easy to learn and use without having to seek help to troublehshoot learning What do you dislike? consistent login issues, freezes randomly for no reason, sound quality on calls can be questionable What problems are you solving with the product? What benefits have you realized? much easier to place outbound calls as compared to other similar programs, easy to track my call times and ...

Need to be more stable

What do you like best? Really friendly to use and quick access. What do you dislike? Sometimes disconnects very frequently and you need to reload Recommendations to others considering the product: Make it work without disconnects What problems are you solving with the product? What benefits have you realized? All my cx calls

Works fine

What do you like best? It shows alot of useful information. Like categories. What do you dislike? Only 2 calls at a time. If more calls allowed, more groups. What problems are you solving with the product? What benefits have you realized? Solving issues regarding operations.

Has been enjoyable so far :)

What do you like best? How quickly the application lets me sign in. What do you dislike? Sometimes my maxx call agent doesnt work Recommendations to others considering the product: It's a very nice application. It's sleak, fast, and easy to understand. You will have to clear your cookies and cache every now and then, but I'm happy with it. What problems are you solving with the product? What benefits have you realized? Tech issues with customers

NICE has some unnecessary features, but works fine.

What do you like best? Likes and recommendations: The most helpful part of NICE is how within it, I can view how many calls i've taken daily. I also do love the statsviewer, although it lags, it is very helpful to have that information throughout the day. I keep the NICE tab open all day because itis so useful and I constantly refer to it throughout my work shift. What do you dislike? Dislikes and ways to improve: Current day schedule viewing, Time off Manager, the lag on the ...

At first I thought it would be difficult but its actually a very simple very capable app

What do you like best? I can call everywhere in the world. I've had to call to Mexico lots of times and I was able to dial it with the + or without it and it new I was calling to Mexico so I never had a problem with the phone numbers. What do you dislike? I don't like that I can only have 2 calls at a time. There are times when I would be waiting for hours for someone and I can be calling someone else at the same time that would help solve the issues faster if I could have that 3rd ...

Great software for each company

What do you like best? What I like most, is how easy is to use it, also it is great to track record and redial to a customer in a easy way What do you dislike? I believe that in the main menu we could have all the telephone numbers called instead to show only the last 2 called, this would make our life easier in the case we need to track What problems are you solving with the product? What benefits have you realized? I can contact my customers in a easy way, can change your ...