NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

The IEX platform is very clunky and the…

The IEX platform is very clunky and the InContact portion is difficult to provide easily parsed reports. Overall, I like the systems, I just wish they were simpler to use.

Terrific Platform

I have loved working with Nice inContact. CXOne has been perfect for my team and has provided us with so much data and flexibility and many capabilities - all in one place. The service and level of communication that they provide through the sales and implementation process and continuing service is the best that I have experienced. My team loves it!

Uptivity provides continuous support…

Uptivity provides continuous support for our hospital and the call center staff. Excellent job

Beware of their Agent for Salesforce application

Some products were oversold to us. Tech Support team could use a lot of work (not very knowledgable on their own products). Still having many issues with Salesforce integration and Salesforce Agent.UPDATE: Beware of their Agent for Salesforce application! We have been trying to implement email for our agents and are finding new bugs everyday which impede our agents' productivity. Tech support is horrible, we have had tickets open for over a month with still no resolution. We ask them to ...

Like the technology and the automation.

There are a number of reasons I would recommend NICE inContact. Their engineering and professional technical staff are great at designing solutions for your contact center. They have done a good job at learning about my business and suggesting appropriate tools. The cloud technology has eliminated the expense and labor needed to maintain physical equipment and upgrades. One of our favorite features of all the NICE inContact tools is the automation. We automate distribution of our phone ...

Simplifies your call process

PROS & CONS What are the best aspects of this product? It is easy to route calls to the appropriate individuals and departments. You can use the software to rotate your inbound calls between your sales team members. What aspects are problematic or could work better? This is a minor issue but sometimes we receive calls meant for other organizations. This wrong number annoyance happened a few times last year. But it does not have any impact on the efficiency of the system. What specific ...

inContact is an outstanding company…

inContact is an outstanding company that makes a true investment in becoming a partner with your organization to help you meet and exceed your goals and expectations of your customers/clients. They excel at the level of service they provide and are on the cutting edge of the technology.

Streamlining contact centre operations with inContact

We implemented inContact in May of 2015. Within months our 5 independent contact centres were integrated with common work flow and scheduling. Our ability to respond to funder requests went from weeks to days.We are currently in the process of integrating chat and email with calls so that agents will have a single queue to manage.The inContact customer support team has been extremely supportive and have gone out of their way to identify solutions that will work in our bilingual Canadian ...

NICE inContact can be your Ideal solution

NICE inContact provides a solution that is not only easy to set up(convert from your current solution) but that drives operational costs down while also improving productivity of your team. As a web-based service, updates, changes or actions are easy to manage and create and that contributes to the ease of use and improved ROI. Implementation teams are focused on YOU, the customer.

Good product that has provided…

Good product that has provided increased efficiency to our call flow