NICE inContact CXone Reviews in September 2026: User Ratings, Pros & Cons
Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
NICE inContact CXone Reviews & Ratings
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Spotsaas Editor’s POV
NICE inContact CXone offers a comprehensive platform for real-time customer engagement across multiple channels. Its ability to streamline operations makes it a valuable tool for organizations looking to enhance customer experiences.Read more
NICE inContact CXone pros and cons
Single platform solution
Real-time engagement
Multi-channel support
Streamlines operations
Complex setup
May require training
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Showing 671-680 out of 699
CS
Carla Schott
08/27/19
We use CXONE
We use CX ONE. The new dashboard makes for easy use. I just wish the reports were more user friendly.
J
Justin
08/27/19
inContact support is not very helpful…
inContact support is not very helpful and very inconsistent. Knowledge seems to vary between support agents.inContact outages are not always communicated via their trust site and support is not helpful in ensuring resolutions are working effectively for those affected.
DC
Derek Collins
08/27/19
Call Center Phone System
The system operates as an expected software to be used by call centers. The customer service is evolving and is getting better as they roll over new functions.The reporting abilities are the reason we chose InContact and there are a plethora of options available in that arena.
JK
Jai Kumar Gupta
08/27/19
Great product
Great product. Call flow designer is very cool
BM
Brandie McKinley
08/27/19
InContact works very well for our call…
InContact works very well for our call center. Very prompt service when we do have issues.
CM
Christopher Mcdaniel
08/27/19
The IEX platform is very clunky and the…
The IEX platform is very clunky and the InContact portion is difficult to provide easily parsed reports. Overall, I like the systems, I just wish they were simpler to use.
SS
Stephanie Simpson
08/27/19
Great customer service
Great customer service, quick fixes on any issues, majority of uptime and any issues seem to be a 3rd party.
OM
Orville Madler
08/27/19
Good product
Overall, seems like a good medium for customers and partners to share & exchange helpful information. I need to make an effort to integrate it more into my daily routine.
E
Ed
08/27/19
Affordable and reliable
Phone services have been reliable. Email tool is good, but needs some expanding and building (bulk replies, bulk deletes) but is pretty strong and reliable.
JG
Jacob Gugsa
08/27/19
Works
It works however may benefit from a revision to it's WFM UX and UI.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].