Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
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Showing 671-680 out of 699
GS
Gina Stewart
08/27/19
It's a good application
It's a good application
CS
Carla Schott
08/27/19
We use CXONE
We use CX ONE. The new dashboard makes for easy use. I just wish the reports were more user friendly.
JG
Jacob Gugsa
08/27/19
Works
It works however may benefit from a revision to it's WFM UX and UI.
ED
Eileen Davis
08/27/19
webinars would be helpful
inContact has the capacity to be awesome. However, not all customers have the ability to navigate Central and know how to best utilize the system and its capabilities. Free and easy webinars might help the basic manager that can then support the programs they are responsible for.
DC
Derek Collins
08/27/19
Call Center Phone System
The system operates as an expected software to be used by call centers. The customer service is evolving and is getting better as they roll over new functions.The reporting abilities are the reason we chose InContact and there are a plethora of options available in that arena.
A
AF
08/27/19
We have had repeated problems with our…
We have had repeated problems with our dialer and InContact can not seem to get them corrected. It continues to hurt our business.
J
Justin
08/27/19
inContact support is not very helpful…
inContact support is not very helpful and very inconsistent. Knowledge seems to vary between support agents.inContact outages are not always communicated via their trust site and support is not helpful in ensuring resolutions are working effectively for those affected.
TB
Tina Brand
08/27/19
Leader in Voice IVR
Leader in Voice IVR, Natural Lang, Quality, Analytics, WFM and Chat. System still needs maturing of the email and work item flows. Development and Administration portals could be more inclusive with the ability to access server logs and databases.
OM
Orville Madler
08/27/19
Good product
Overall, seems like a good medium for customers and partners to share & exchange helpful information. I need to make an effort to integrate it more into my daily routine.
E
Ed
08/27/19
Affordable and reliable
Phone services have been reliable. Email tool is good, but needs some expanding and building (bulk replies, bulk deletes) but is pretty strong and reliable.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
