NICE inContact CXone Reviews in September 2026: User Ratings, Pros & Cons
Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
NICE inContact CXone Reviews & Ratings
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Spotsaas Editor’s POV
NICE inContact CXone offers a comprehensive platform for real-time customer engagement across multiple channels. Its ability to streamline operations makes it a valuable tool for organizations looking to enhance customer experiences.Read more
NICE inContact CXone pros and cons
Single platform solution
Real-time engagement
Multi-channel support
Streamlines operations
Complex setup
May require training
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Showing 661-670 out of 699
KH
Kishen Hirani
09/10/19
Works well when it does!
Works excellently when all things are going well.
SC
Sereatha Clarke
09/05/19
Everything has been working well with…
Everything has been working well with NICE inContact.
KS
Kevin Sullivan
09/04/19
Customer service is severely lacking.
Customer service is severely lacking.
PL
Phil Lambert
08/30/19
Great tech support!
My experience was excellent. The tech support was very helpful and quickly got my phone up and running. It is a pleasure working with your company.
DB
Donna Brown
08/28/19
the phone/contact system itself is easy…
the phone/contact system itself is easy to use from an agent and supervisor standpoint. Performance is an issue for us. The system slows down almost every day for most agents, making it necessary for them to log out and back in, sometimes multiple times. Support is sometimes less than effective with the issues we have had. The resolution is slow. Cases have been closed due to no response within 24 hours (when my out of office message was turned on).
M
Melissa
08/28/19
Nice in-Contact has been a trusted…
Nice in-Contact has been a trusted platform used for my job within Higher Education in Louisiana.
TB
Tina Brand
08/27/19
Leader in Voice IVR
Leader in Voice IVR, Natural Lang, Quality, Analytics, WFM and Chat. System still needs maturing of the email and work item flows. Development and Administration portals could be more inclusive with the ability to access server logs and databases.
GS
Gina Stewart
08/27/19
It's a good application
It's a good application
A
AF
08/27/19
We have had repeated problems with our…
We have had repeated problems with our dialer and InContact can not seem to get them corrected. It continues to hurt our business.
JS
James Smith
08/27/19
The software is stable
The software is stable, and the customer service is top notch whenever I have had an issue.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].