NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

InContact has had issues more times…

InContact has had issues more times that it should for such a large vendor, including outages.I find their reporting difficult to understanding as many of the categories overlap. You cannot delete skills without paying money which makes for a messy system.

Everything has been working well with…

Everything has been working well with NICE inContact.

Customer service is severely lacking.

Customer service is severely lacking.

Great tech support!

My experience was excellent. The tech support was very helpful and quickly got my phone up and running. It is a pleasure working with your company.

Nice in-Contact has been a trusted…

Nice in-Contact has been a trusted platform used for my job within Higher Education in Louisiana.

the phone/contact system itself is easy…

the phone/contact system itself is easy to use from an agent and supervisor standpoint. Performance is an issue for us. The system slows down almost every day for most agents, making it necessary for them to log out and back in, sometimes multiple times. Support is sometimes less than effective with the issues we have had. The resolution is slow. Cases have been closed due to no response within 24 hours (when my out of office message was turned on).

The software is stable

The software is stable, and the customer service is top notch whenever I have had an issue.

InContact works very well for our call…

InContact works very well for our call center. Very prompt service when we do have issues.

Great product

Great product. Call flow designer is very cool

Great customer service

Great customer service, quick fixes on any issues, majority of uptime and any issues seem to be a 3rd party.