NICE inContact CXone Reviews in September 2026: User Ratings, Pros & Cons

Great product and are actually adding…

Great product and are actually adding to a second instance.

Good system compared to the ones we…

Good system compared to the ones we used before (Aspect and Genesys). Convenient interface. Great support.

InContact Review 3/5

I use InContact Everyday, working as a Support Sales Role. It’s helps with being up to date with calls in queue and pulling calls and agent dialer States. Overall, my experience using incontact 3/5. Would prefer more real-time reports, such like real-time Agent adherence.

Overall our experience has been great…

Overall our experience has been great when interacting with the team and platform. Unfortunately, the only area the product falls short on is downtime.There seems to almost be a monthly occurrence that there is a production impacting event that will slow down productivity or bring it to a halt.The reporting is also very limited. There may be a lot of options when it comes to reporting but some very basic functions like transferred calls is very hard to get a good report on.

NICE InContact the best

Hello, I wanted to write a review on the platform NICE Incontact. This is one of the best phone systems I have ever used. I LOVE how it integrates with Salesforce and spice CRM! The reporting is robust and detailed. I am a call center director and I love this platform. I have used genesys and many others and this is by far the best! Thank you Incontact for making my job easier.

We like In Contact

We like In Contact! It helps us tremendously in our operations and always has a swift turn around if there are ever any issues.

Love Working with inContact and love…

Love Working with inContact and love how easily customizable the tool is. They just have to improve on listening to the customer enhancement requests and bug fixes and be more prompt when it comes to those.

Trustpilot is a great tool!

Trustpilot has been a great tool for us to gain insight into how our clients view our client servicing. It has also served as a great tool for congratulating staff on a job well done and to use as a mechanism for feedback and coaching.

InContact has had issues more times…

InContact has had issues more times that it should for such a large vendor, including outages.I find their reporting difficult to understanding as many of the categories overlap. You cannot delete skills without paying money which makes for a messy system.

Kind customer service agents when you…

Kind customer service agents when you call in, generally a quick turn around for resolution of issues, not always the most knowledgeable. I wish there was always quick communication when an Event occurs, it is not always the case. Overall happy with the products that we use for our business.