NICE inContact CXone Reviews in September 2026: User Ratings, Pros & Cons
Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
NICE inContact CXone Reviews & Ratings
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Spotsaas Editor’s POV
NICE inContact CXone offers a comprehensive platform for real-time customer engagement across multiple channels. Its ability to streamline operations makes it a valuable tool for organizations looking to enhance customer experiences.Read more
NICE inContact CXone pros and cons
Single platform solution
Real-time engagement
Multi-channel support
Streamlines operations
Complex setup
May require training
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Showing 641-650 out of 699
DK
D K
09/11/19
They have a high uptime and are very…
They have a high uptime and are very responsive to the few issues that pop-up.
BG
Beth Gauthier-Jenkin
09/11/19
Overall, great new technology for our company!
Overall, we are highly satisfied with our transition to Nice inContact. Our implementation was not without challenges, but after go-live, we saw immediate benefits from the functionality our new platform provides. CXOne has enabled us to improve overall responsiveness to our customers. Consider higher tier, paid-support options that provide a Technical Account Manager specifically for your account. This has been immensely helpful for us.
NH
Nikhil Hegde
09/11/19
Good Functionality and connectivity…
Good Functionality and connectivity with phones.
S
scwhiting
09/11/19
Still need to work out some of the…
Still need to work out some of the bugs, but it's getting better every day.
A
Ann
09/11/19
I feel InContact is user friendly
I feel InContact is user friendly. Since implementing, our customer service department has increased efficiency in areas of web chats, emails, orders and calls. Thanks!
MN
Myra Nunez
09/11/19
Nice InContact
We just went go live with NICE inContact in July and it has been a very positive experience. The specialists are very happy with the new system as well as the quality team and management. There have not been any issues with call routing and we all love the new reporting and dashboards!
L
L.Davis
09/11/19
Communication from company
Communication of upgrades, issues, outages, etc. has been top notch. I never have to wonder what the status of the software is.
MB
Matt Baker
09/11/19
I enjoy using inContact
I enjoy using inContact. It helps me run my day to day operations with ease.
ON
Overstock Notificaitons
09/11/19
Forward-looking future-proof tech company
NiceinContact has been a great partner for our IVR and Telephony system migration. There were some bumps initially on the way, with lack of clarity on the PMO side -- but after a couple of discussions and discussions -- things are back on track. We have had a solid support from the executive leadership team at NiceinContact and are cruising along great.
BH
Brandon Harter
09/11/19
Pretty much the industry standard
Pretty much the industry standard. I miss database access that On Premises offered and look forward to having that kind of query ability back On Cloud.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].