NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

Nice InContact

We just went go live with NICE inContact in July and it has been a very positive experience. The specialists are very happy with the new system as well as the quality team and management. There have not been any issues with call routing and we all love the new reporting and dashboards!

Good system compared to the ones we…

Good system compared to the ones we used before (Aspect and Genesys). Convenient interface. Great support.

Communication from company

Communication of upgrades, issues, outages, etc. has been top notch. I never have to wonder what the status of the software is.

Usually the system is great

Usually the system is great. There have been too many recent outages

Simple to use

Simple to use, good visibility into dialer activity, easy to load and pull reports.

We like In Contact

We like In Contact! It helps us tremendously in our operations and always has a swift turn around if there are ever any issues.

Great product and are actually adding…

Great product and are actually adding to a second instance.

Pretty much the industry standard

Pretty much the industry standard. I miss database access that On Premises offered and look forward to having that kind of query ability back On Cloud.

Forward-looking future-proof tech company

NiceinContact has been a great partner for our IVR and Telephony system migration. There were some bumps initially on the way, with lack of clarity on the PMO side -- but after a couple of discussions and discussions -- things are back on track. We have had a solid support from the executive leadership team at NiceinContact and are cruising along great.

They have a high uptime and are very…

They have a high uptime and are very responsive to the few issues that pop-up.