Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
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Showing 621-630 out of 699
D
Derek
09/17/19
robust contact center solution
robust contact center solution
DJ
Dan Jolly
09/17/19
The platform seems to be fairly user…
The platform seems to be fairly user friendly and well laid out. The customer service is pretty good as well.
CC
Catherine Constantinidis
09/17/19
Works great!
Works great!Great reporting features!Like the ability to view real time wait times and calls!
R
Richard
09/17/19
Overall, good experience.
Overall, good experience. There have been a number of issues that have been severely limiting and support has not been great.
L
Lawrence
09/14/19
Flexible and easy to use
PROS & CONS What are the best aspects of this product? First of all, this is SaaS-based call center software that is perfect for increasing the quality of leads and to minimize the cost of client interaction. It has lot of features that allow us to connect with their customers through various channels like inbound/outbound voice, social media, email, voice mail and other. What aspects are problematic or could work better? They could make the reporting simple and they could improve the ...
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L
Lisa
09/13/19
Dependable call center software
PROS & CONS What are the best aspects of this product? InContact is an easy to use and reliable call center service. It is cloud-based and enables us to quickly route calls to the right people. The IVR system is great for self-service and for routing calls. What aspects are problematic or could work better? I have no complaints as the system fulfills all our needs and expectations. The call routing feature is a big boon for our company. What specific problems in your company were ...
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EC
E. Cook
09/12/19
I enjoy the ease and functionality of…
I enjoy the ease and functionality of the products.
BH
Brandon Hastings
09/11/19
Trust Pilot Review
No complaints!!
KW
Katie Wiklund
09/11/19
We love Nice inContact
We love Nice inContact. It has been an incredible change for our company. We've seen faster turnaround times, quicker resolutions, and ultimately our own clients are happier.
AL
Alvin Lockett
09/11/19
NICE InContact the best
Hello, I wanted to write a review on the platform NICE Incontact. This is one of the best phone systems I have ever used. I LOVE how it integrates with Salesforce and spice CRM! The reporting is robust and detailed. I am a call center director and I love this platform. I have used genesys and many others and this is by far the best! Thank you Incontact for making my job easier.
