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NICE inContact CXone offers custom pricing plan
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Showing 611-620 out of 699
JZ
Jim Zeunik
09/19/19
I've managed 4 call centers that used…
I've managed 4 call centers that used NICE inContact. I'm a big fan the platform - I've always found it to be powerful, flexible and generally intuitive. I'm a bit of a data nerd, and I've been happy with the custom reporting tools in the platform. I recently accepted a position with a company that is about to implement the NICE inContact workforce optimization, quality management and IVR solutions. The investment in the NICE inContact platform was one of the things that attracted me to the ...
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CO
Carmen Ortega
09/19/19
Support is efficient and helpful.
We are a corporate office with over 100 employees.Support is efficient and helpful.Service incidents sometimes affect workflow.
SJ
Stephanie Jones
09/18/19
Great Service
The service is great. The phone connection with MAX has some issues that need to be updated. Overall products work great with each other we use engage, WFM and Central.
SM
Salman Mogaddedi
09/17/19
Contact Center agent was very helpful…
Contact Center agent was very helpful in diagnosing our dialer issue and went above and beyond and was very thorough, and followed up the next day to check in.
DE
Dan E
09/17/19
Things have been great
Things have been greatPlatform allows for a lot of customization
JW
Jake Witte
09/17/19
Easy to use and very user-friendly.
Easy to use and very user-friendly.
KT
Kim Tyson
09/17/19
Great system
Great system, easy to use, great support.
MG
Melissa Grennan
09/17/19
Director
I think that for the most part the platform is very user-friendly. However, there are times that customer service is lacking and could use improvement. I have had some issues that take weeks upon weeks to resolve and I have to explain the issue over and over again to each new rep. Although, my most recent interaction with the CS team was very pleasant.
SD
S D
09/17/19
I love using inContact
I love using inContact, it is user friendly. I do however think that the customer service when you call in to trouble shoot an issue could be more thorough. It takes way to long to connect with someone that can help you with your problem.
KZ
Karen Zangerle
09/17/19
We had a tough time with transitioning…
Best decision! We had a tough time with transitioning to NICE inContact but once up and running it has been fantastic. I can't speak highly enough of our salesperson. She intervened at critical points in the transition. I would recommend the service. It's made a world of difference in our call center for the past 18 months.
