NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons
Streamline operations and drive exceptional customer experiences.
Add to compare
NICE inContact CXone offers custom pricing plan
NICE inContact CXone Reviews & Ratings
Spotsaas Editor’s POV
NICE inContact CXone offers a comprehensive platform for real-time customer engagement across multiple channels. Its ability to streamline operations makes it a valuable tool for organizations looking to enhance customer experiences.Read more
NICE inContact CXone pros and cons
Single platform solution
Real-time engagement
Multi-channel support
Streamlines operations
Complex setup
May require training
Filter results
Sort by :
Showing 611-620 out of 699
JZ
Jim Zeunik
09/19/19
I've managed 4 call centers that used…
I've managed 4 call centers that used NICE inContact. I'm a big fan the platform - I've always found it to be powerful, flexible and generally intuitive. I'm a bit of a data nerd, and I've been happy with the custom reporting tools in the platform. I recently accepted a position with a company that is about to implement the NICE inContact workforce optimization, quality management and IVR solutions. The investment in the NICE inContact platform was one of the things that attracted me to the ...
Read more
CO
Carmen Ortega
09/19/19
Support is efficient and helpful.
We are a corporate office with over 100 employees.Support is efficient and helpful.Service incidents sometimes affect workflow.
SJ
Stephanie Jones
09/18/19
Great Service
The service is great. The phone connection with MAX has some issues that need to be updated. Overall products work great with each other we use engage, WFM and Central.
D
Derek
09/17/19
robust contact center solution
robust contact center solution
DJ
Dan Jolly
09/17/19
The platform seems to be fairly user…
The platform seems to be fairly user friendly and well laid out. The customer service is pretty good as well.
JW
Jake Witte
09/17/19
Easy to use and very user-friendly.
Easy to use and very user-friendly.
DE
Dan E
09/17/19
Things have been great
Things have been greatPlatform allows for a lot of customization
SM
Salman Mogaddedi
09/17/19
Contact Center agent was very helpful…
Contact Center agent was very helpful in diagnosing our dialer issue and went above and beyond and was very thorough, and followed up the next day to check in.
SD
S D
09/17/19
I love using inContact
I love using inContact, it is user friendly. I do however think that the customer service when you call in to trouble shoot an issue could be more thorough. It takes way to long to connect with someone that can help you with your problem.
KZ
Karen Zangerle
09/17/19
We had a tough time with transitioning…
Best decision! We had a tough time with transitioning to NICE inContact but once up and running it has been fantastic. I can't speak highly enough of our salesperson. She intervened at critical points in the transition. I would recommend the service. It's made a world of difference in our call center for the past 18 months.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].