NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Stable and Reliable platform

What do you like best? NICE offers a up many features for all levels of what a call center needs. This allows for the for a robust back end and a user friendly connection for agents and supervisors alike. Provides a stable environment to handle calls, chat and emails. What do you dislike? The platform does not have the most robust outbound set up for automated campaigns. What problems are you solving with the product? What benefits have you realized? Being able to control and ...

Overall I have enjoyed this platform…

Overall I have enjoyed this platform for maintaining an orderly inbound call center. It offers a rich an customizable back end for compiling data to help move the business forward.

NICE inContact - Works well and looks nice

NICE inContact is a very good product that I use every work day. I wouldn't be able to do my job without it. I enjoy the layout they have (even if a major update changed everything and it took a bit to get used to) and the MAX Agent is very easy to use. I'd certainly recommend this product to anyone looking for the services it offers.

Organized Productivity

What do you like best? I like that it has all the stats and reports needed to oversee operations. What do you dislike? I dislike that the MyAgent window doesn't stay open above all other windows. It would be "Nice" if it did ;) Recommendations to others considering the product: You will not go wrong with implementing NICE inContact to your organization. What problems are you solving with the product? What benefits have you realized? Service Level is something we can easily ...

NICE inContact is very user-friendly…

NICE inContact is very user-friendly and has all the features needed to successfully run a telecom or consumer service business with ease. We have been using it for over 7 years and have no interest in changing it <3 Thank you, inContact Team, for putting this amazing software together!

Good Experience, easy to work with

What do you like best? The overall layout is pleasing and doesn't take long to figure out. The Max Agent is very easy to use and functions well. What do you dislike? When there was a major update to the visuals, it took a bit to find everything again. Max Agent was a bit finicky during initial release but all but one of those issues have been solved (searching the dropdown list via keyboard typing is impossible as far as I know so that slows things down when searching for something). ...

Incontact review

What do you like best? I like the fact that it works well and have not had any issues with the program. I do love the program it allows us to work as we do and very efficiently. I like that it allows for the Choice between thin and max agent. When open in multiple tabs it tends to log one out more frequently. The system sounds could be more pleasant. Sometimes it goes thru a leggy day, but not too often What do you dislike? I wish it was more user friendly with Max agent that we can ...

Call Center MUST have!

Call Center MUST have!NICE InContact, provides a Real time look into the Call Center world. It allows you to Manage Calls, Agents, and Data all in one. The option of the integrated Softphone makes NICE InContact stand out. Being able to quickly set up a new agent and get them on taking calls quickly is essential. NICE InContact is easy to use which allows us to move fast. The reporting is essential. NICE InContact provides a Number of customizable and detailed reporting options. The ...

Pleasant

What do you like best? I like that you can see everyone. It's laid out very nicely, very clean and organized. It has many features that are very helpful for your business. What do you dislike? Sometimes you are unable to force log out due to someone being stuck in auto wrap. What problems are you solving with the product? What benefits have you realized? It makes life a whole lot easier where I can see all agents logged in and what code thay are in. You can also have it ...

Everything you need on one Screen

What do you like best? I like that it keeps me up to date with what the Agents are doing. What do you dislike? At this time there is nothing i dislike about InContact. thank you Recommendations to others considering the product: Its a good and easy way to keep tabs of your service and how long your agents are on a call as well as in dispo. Its very easy to use. What problems are you solving with the product? What benefits have you realized? I am able to create my own page ...