Streamline operations and drive exceptional customer experiences.
Add to compare
NICE inContact CXone offers custom pricing plan
Log in Required to View Reviews
Filter results
Sort by :
Showing 561-570 out of 699
J
JC
10/17/19
It does the trick
It does the trick, but unfortunately, we've had a number of sporadic and unexplained issues with our softphone. It does have a tendency to stop working, and will restart itself moments later. Unfortunately, with the nature of our business, it's been a bit disruptive. I do appreciate that their technical team is generally pretty responsive and easy to get a hold of.
C
Colby
10/17/19
Like turning a battleship
Overall, a great company to work with. Support is available as needed. However, their infrastructure seems a bit rigid as adjustments can take some time to happen even to the point of seaming unfeasible at times.
E
Erica
10/17/19
User Intuitive
This is been very useful to provide real-time insight. Monitoring and recording calls is very simple, prebuilt reports are easy to pull and customization options of reports are quite robust. The one thing I would like to see is integration of electronic communication with the phone number after the call. For example, if an appointment is scheduled during call, it would be great to have an option to send a text message or an email with that appointment information.
JH
Jon H
10/17/19
Sales and Technical Account Management 9/10
Sales and Technical Account Management is absolutely stellar. Support has been lacking lately (last 5months, have closed several problem tickets under active protest from us, the client, that the issues aren't resolved and tickets need to stay open until resolution). Aside from the lower tier support teams, the product suite is solid, works well for the most part.
C
CallCenter
10/17/19
NICE is great but should be more user…
NICE is great but should be more user friendly. The small box in the call history is too small. You have to scroll to the right to get all of the info. There is real-estate to work with so please use the entire screen.
J
Jacob
10/17/19
inContact call routining capability are…
inContact call routining capability are second to non. We have been using there ACD and hosted VoIP for some time. We are currently migrating to there WRTC client and have had great successes.
DG
Dana Gregson
10/17/19
Up time is good features are bulky
Up time is good features are bulky. Saving pages takes too long.
C
CW
10/17/19
Not user friendly
Not user friendly, customer service nonexistent, TAM's are useless
P
Patrick
10/17/19
Broken promises
We implemented Nice inContact months ago, and it's still not working as promised prior to our go-live date. We've lost so many opportunities to connect with prospects and at least hundreds of thousands of dollars (if not millions).
W
Whittney
10/17/19
Non stop issues from both inContact and…
Non stop issues from both inContact and Ivinex. Poor agent experience almost daily which makes for a bad member experience.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
