NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons
Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
NICE inContact CXone Reviews & Ratings
Spotsaas Editor’s POV
NICE inContact CXone offers a comprehensive platform for real-time customer engagement across multiple channels. Its ability to streamline operations makes it a valuable tool for organizations looking to enhance customer experiences.Read more
NICE inContact CXone pros and cons
Single platform solution
Real-time engagement
Multi-channel support
Streamlines operations
Complex setup
May require training
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Showing 551-560 out of 699
R
Randy
10/24/19
Great product
Great productGreat product. Can integrate and do almost anything you can think of. Multi-platform connection to any hosted VoIP; agnostic.Post-sales support can use a little work.
N
Nicole
10/24/19
InContact has been great
InContact has been great! Dave has been amazing helping us work through bugs. Everything is very diverse and allows us to be more advanced in what we can offer our customers.
B
BH
10/18/19
The platform in general works well
The platform in general works well, but we are using this tool with the RingCentral partner and have been experiencing call quality issues.
KW
Katrina Williams
10/18/19
System is easy to use and configure
System is easy to use and configure. The dashboard is very helpful for myself and agents.
C
Cambia
10/17/19
InContact is always ready to help fix…
InContact is always ready to help fix any issue here at Cambia
P
Patrick
10/17/19
Broken promises
We implemented Nice inContact months ago, and it's still not working as promised prior to our go-live date. We've lost so many opportunities to connect with prospects and at least hundreds of thousands of dollars (if not millions).
JH
Jon H
10/17/19
Sales and Technical Account Management 9/10
Sales and Technical Account Management is absolutely stellar. Support has been lacking lately (last 5months, have closed several problem tickets under active protest from us, the client, that the issues aren't resolved and tickets need to stay open until resolution). Aside from the lower tier support teams, the product suite is solid, works well for the most part.
M
Matt
10/17/19
Great software that is Easy to Understand
Great software that is easily understood. The support provided is the awesome and always friendly. We have a call center of about 400 users that are constantly on the phone. Any problems are immediately addressed.
C
CW
10/17/19
Not user friendly
Not user friendly, customer service nonexistent, TAM's are useless
M
Mike
10/17/19
I have been using InContact for about 3…
I have been using InContact for about 3 years now. Overall, the system is very powerful and will really help to redefine your contact center from a sales perspective. There are things that could be better, but their product roadmap that is coming is going to resolve most (if not all) of those issues.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].