NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons
Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
NICE inContact CXone Reviews & Ratings
Spotsaas Editor’s POV
NICE inContact CXone offers a comprehensive platform for real-time customer engagement across multiple channels. Its ability to streamline operations makes it a valuable tool for organizations looking to enhance customer experiences.Read more
NICE inContact CXone pros and cons
Single platform solution
Real-time engagement
Multi-channel support
Streamlines operations
Complex setup
May require training
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Showing 541-550 out of 699
R
Ron
10/24/19
Their customer support and Technical…
Their customer support and Technical Account Manager's are great to work with. Stay away from Tech Support. Their phone system works flawlessly, stay away from the chat system they have. We had issues from day one that took over 18 months to get fixed.
S
Simon
10/24/19
Room for improvement
Customer service and call quality could be better.
MC
Mike C
10/24/19
Incontact does a great job of giving us…
Incontact does a great job of giving us the ability to support our clients and also transfer calls and display the information that we need at a glance. I would suggest incontact to other call centers as it has great functionality and integration.
P
Paul
10/24/19
Very powerful contact center solution
My company mostly performs outbound calls vs inbound but the options at our disposal for outbound are very impressive. The learning curve can be steep depending on how complicated your configuration is but after 5 months I feel competent.
RH
Roger Harbor
10/24/19
Rogers Review
There are issues with disconnects and the max panel disappearing while the agents are on calls.
J
James
10/24/19
Ease of use and support
I like the ease of use and their support staff is great. I also get to have a call with my TAM twice a month to discuss any of our specific challenges. There are some things I would change . But InContact has a process for that too. Recommend a change and if 10 other customers agree it's a great idea... InContact sends it for development! Overall a great experience.
BB
Benjamin Brimhall
10/24/19
Great way to smooth out the work flow
Incontact is great at handling multiple contact methods. In addition to calls our agents also handle chats and emails. This helps balance the workload and keeps them busy during slow points of the day. This is all done within a single interface. The studio program is also easy to learn so adjustments like seasonal promo messages and hold music can be changed as needed.
A
Amanda
10/24/19
It is a bit outdated and not as user…
It is a bit outdated and not as user friendly as I could be,
D
David
10/24/19
InContact is easy to work with.
InContact is easy to work with.
N
Nathan
10/24/19
Good product
Good product, but some of the more advanced features are inconsistent and unreliable.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].