NICE inContact CXone Reviews in June 2025: User Ratings, Pros & Cons

It is a bit outdated and not as user…

It is a bit outdated and not as user friendly as I could be,

InContact has allowed us to provide…

InContact has allowed us to provide call support from anywhere you can get on the internet. Providing us the flexibility to support our customers from anywhere.

They're support team is friendly and…

They're support team is friendly and wants to help you resolve your problems.

Fairly Happy Customer

Overall I have been very please with InContact due to its ability to customize call paths and design custom calling patterns for the numbers we need to call. I do wish it was easier to determine which metrics best measure performance for a given call path. There are many similar sound ones. It would also be great if there was an easy way to connect InContact to Zoho Crm.

Overall is a great product that meets…

Overall is a great product that meets our business needs. Not giving 5 stars because there are some nuanced issues still being worked out.

Game Changing!

What do you like best? I like that NICE is able to assist with visibility into our daily call center flows. We are able to identify areas of opportunity, as well as make adjustments on the fly. A majority of the widgets are very user friendly and easy to manage. What do you dislike? The one thing I dislike would be the lack of mass edits in the WFM section. We have upwards of 50+ customer service reps who we need to edit on the fly sometimes multiples at a time for breaks, lunches, ...

Tennessee inContact

We've used inContact for many years. From deployment to ongoing support, they have provided us with flexible and easy to use system that gives us the tracking and customer engagement we require for our own customers.

I enjoy a lot of the features that…

I enjoy a lot of the features that inContact products provide us. The phone system provides us some flexibility and interacts well with other products they provide.

Great TAM

Nicole our Technical Account Manager is here to help and has provided us great support and guidance.The technical support line has been challenging.

everything works fine

What do you like best? I like how you can manage and review calls using the dashboard. running reports for call statistics and finding ways to help improve how we handle calls . they do a great job with notifying us ahead of time for any planned maintenance or unplanned outages What do you dislike? there is not much to dislike about inContact. I would like a better way to transfer calls or maybe identify the caller as they come in. The state and location they are calling from would be ...