NICE inContact CXone Reviews in June 2025: User Ratings, Pros & Cons

Great product

Great productGreat product. Can integrate and do almost anything you can think of. Multi-platform connection to any hosted VoIP; agnostic.Post-sales support can use a little work.

Nice and easy to navigate through from…

Nice and easy to navigate through from an Admin perspective.

Good product

Good product, but some of the more advanced features are inconsistent and unreliable.

Largely a Positive Experience that helps with my work.

What do you like best? For the most part, I find the system easy to navigate for accessing the things I need in performing my daily tasks. What do you dislike? It seems like it can be rather memory intensive for online usage. I recently had to stop using wi-fi and plug directly into a modem because I was struggling with maintaining my connection during calls. Recommendations to others considering the product: Nice inContact integrates nicely with software such as Skype, allowing ...

Rogers Review

There are issues with disconnects and the max panel disappearing while the agents are on calls.

Very powerful contact center solution

My company mostly performs outbound calls vs inbound but the options at our disposal for outbound are very impressive. The learning curve can be steep depending on how complicated your configuration is but after 5 months I feel competent.

Incontact does a great job of giving us…

Incontact does a great job of giving us the ability to support our clients and also transfer calls and display the information that we need at a glance. I would suggest incontact to other call centers as it has great functionality and integration.

Room for improvement

Customer service and call quality could be better.

Their customer support and Technical…

Their customer support and Technical Account Manager's are great to work with. Stay away from Tech Support. Their phone system works flawlessly, stay away from the chat system they have. We had issues from day one that took over 18 months to get fixed.

There have been ups and downs

What do you like best? I enjoy the relationship with our PM and meetings. They offer a wide range of products to help with our clients needs and wants. We are constatly looking for new ideas and for new products to share with the client that will help increase their customer service. I also like how it is easy to communciate with our inctonact team. They will always respond in a timely manner and help us with any issues as soon as possible. We have had a few project managers on our ...