NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

InContact has allowed us to provide…

InContact has allowed us to provide call support from anywhere you can get on the internet. Providing us the flexibility to support our customers from anywhere.

Fairly Happy Customer

Overall I have been very please with InContact due to its ability to customize call paths and design custom calling patterns for the numbers we need to call. I do wish it was easier to determine which metrics best measure performance for a given call path. There are many similar sound ones. It would also be great if there was an easy way to connect InContact to Zoho Crm.

I'm always finding way to better use…

I'm always finding way to better use NICE inContact. It's a very versatile product.

InContact

We use InContact and it works for us.

We use Nice incontact

We use Nice incontact, we give it 5 stars hands down

everything works fine

What do you like best? I like how you can manage and review calls using the dashboard. running reports for call statistics and finding ways to help improve how we handle calls . they do a great job with notifying us ahead of time for any planned maintenance or unplanned outages What do you dislike? there is not much to dislike about inContact. I would like a better way to transfer calls or maybe identify the caller as they come in. The state and location they are calling from would be ...

Game Changing!

What do you like best? I like that NICE is able to assist with visibility into our daily call center flows. We are able to identify areas of opportunity, as well as make adjustments on the fly. A majority of the widgets are very user friendly and easy to manage. What do you dislike? The one thing I dislike would be the lack of mass edits in the WFM section. We have upwards of 50+ customer service reps who we need to edit on the fly sometimes multiples at a time for breaks, lunches, ...

They're support team is friendly and…

They're support team is friendly and wants to help you resolve your problems.

Largely a Positive Experience that helps with my work.

What do you like best? For the most part, I find the system easy to navigate for accessing the things I need in performing my daily tasks. What do you dislike? It seems like it can be rather memory intensive for online usage. I recently had to stop using wi-fi and plug directly into a modem because I was struggling with maintaining my connection during calls. Recommendations to others considering the product: Nice inContact integrates nicely with software such as Skype, allowing ...

There have been ups and downs

What do you like best? I enjoy the relationship with our PM and meetings. They offer a wide range of products to help with our clients needs and wants. We are constatly looking for new ideas and for new products to share with the client that will help increase their customer service. I also like how it is easy to communciate with our inctonact team. They will always respond in a timely manner and help us with any issues as soon as possible. We have had a few project managers on our ...