NICE inContact CXone Reviews in June 2025: User Ratings, Pros & Cons

Software Built By Users

What do you like best? These software solutions and products work well and are thoughtfully designed and consistently updated. I've been using these services since 2011, and a few years ago I even had the opportunity to visit their campus. What I love is that these teams actually use their software every single day. So when they say opportunities for improvement or enhancement, they make it happen. It is not just a product that they sell. I love continuous iteration, and continuous ...

For the first few years of having…

For the first few years of having InContact, we had zero issues or concerns. Lately the issues have been increasing. We had an issue where international callers couldn't hear us that lasted over a week that was due to an InContact problem, but continued to be told it wasn't. Finally we had to continue to follow up and push until someone would actually look into it and then realized it WAS an InContact issue. We get emails for InContact systems that we don't even use. I'm not sure what ...

We have been trying to get Nice In…

We have been trying to get Nice In Contact's attention for months. We are a current customer who does not have a dedicated contact and we are very eager to see what functionality we are not currently using.

I'm always finding way to better use…

I'm always finding way to better use NICE inContact. It's a very versatile product.

InContact

We use InContact and it works for us.

We use Nice incontact

We use Nice incontact, we give it 5 stars hands down

InContact has been great

InContact has been great! Dave has been amazing helping us work through bugs. Everything is very diverse and allows us to be more advanced in what we can offer our customers.

InContact is easy to work with.

InContact is easy to work with.

Ease of use and support

I like the ease of use and their support staff is great. I also get to have a call with my TAM twice a month to discuss any of our specific challenges. There are some things I would change . But InContact has a process for that too. Recommend a change and if 10 other customers agree it's a great idea... InContact sends it for development! Overall a great experience.

Great way to smooth out the work flow

Incontact is great at handling multiple contact methods. In addition to calls our agents also handle chats and emails. This helps balance the workload and keeps them busy during slow points of the day. This is all done within a single interface. The studio program is also easy to learn so adjustments like seasonal promo messages and hold music can be changed as needed.