NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Knowledgeable session.

Knowledgeable session.

Incontact is fast and reliable

Incontact is fast and reliable

Good product / Bad response time

The InContact product is really good overall. We have had multiple issues throughout the years, but none that were too bad. My biggest complaint is the lack of response I receive when I submit an email to InContact Customer Service. It usually takes me several follow ups before I can get an answer. This is ALWAYS the case. Very rarely is it answered the first time I send it.

InContact has the a list of features…

InContact has the a list of features that helps with making things easier in monitoring mapping forecasting

Nice inContact

good system, but support is a little lacking.

It is terrible

It is terrible. Terrible technical support, terrible reporting, not user friendly, none of the numbers match up on reporting. Calls drop constantly with carriers. Overall, find another vendor.

So far so good especially when we…

So far so good especially when we needed further assistance from support!

InContact Product is causing production…

InContact Product is causing production outages frequently and the escalations to resolve these is lacking.

Telephony

TelephonyTelephony product is good, robust and user friendly

Software Built By Users

What do you like best? These software solutions and products work well and are thoughtfully designed and consistently updated. I've been using these services since 2011, and a few years ago I even had the opportunity to visit their campus. What I love is that these teams actually use their software every single day. So when they say opportunities for improvement or enhancement, they make it happen. It is not just a product that they sell. I love continuous iteration, and continuous ...