NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

I use in Contact on hourly basis. It is a very useful reporting tool for me.

What do you like best? inContact provides the ease of reporting. I can pull very granular data to a birds eye view of my team metrics. What do you dislike? I would like to see improvement is searching for a certain report. What problems are you solving with the product? What benefits have you realized? It is a platform that provide better metrics and help you find the trouble area to improve.

AMAZING Conference

What do you like best? I loved the entire Interactions and how even though virutal I had the opportunity to meet so many different people. What do you dislike? It was soo good I wish the conference could have been longer perhaps 3 days. What problems are you solving with the product? What benefits have you realized? NICE Incontact is helping me as a customer service representative to take calls with ease and quickly resolve issues with my callers.

Proficient and ease with its capabilities.

What do you like best? It's performs the task expected by my company. It allows calls to be routed to all technicians. It makes changing status something down with ease and convenience. It allows us to be aware as to who is available so we would not disturb our colleagues. What do you dislike? I've had issues where my calls do not connect when answering. I'm not sure if this is an inContact issue or with my internet or phone. There should be accessible support or an FAQ when in the ...

Robust System for Call Centers

What do you like best? I like the Quality Management system. It is very helpful to review calls and coach agents. What do you dislike? Connection issues with MAX agent can be frustrating. What problems are you solving with the product? What benefits have you realized? Agent handling times, agent quality, and reporting.

Visibility and Transparency

What do you like best? I like the reporting capability and data insight it provides on agent performance What do you dislike? the display of the dashboard can improve for ease of use What problems are you solving with the product? What benefits have you realized? Communication with staff is easier with the level of data available

Absolute Tool for Activity Monitoring

What do you like best? One-click sign-in, Data export and extraction and Real-time activity monitoring What do you dislike? Very technical interface - I'm not that confident during the first time since I have to navigate to figure things that I need. Recommendations to others considering the product: Better contact one of their sales team, asks for trial and maximize. What problems are you solving with the product? What benefits have you realized? Real Time Monitoring - In ...

Nice inContact- The way to go!

What do you like best? I have been using Nice inContact for teh past two years.I like that when I use Nice inContact I am able to track my progress daily. I can tell how many calls I make and how much time I was in wrap. Also the system is just as easy as dialing the number on a cell phone or traditional phone. I can dial out, receive inbound calls, and check my voicemails. I like that my voicemails come through email too. What do you dislike? At first, I was confused because I would ...

convenient

What do you like best? i love incontact it's very simple to navigate. Helps keep in contact with patients, allows coworkers to transfer calls effectively to correct person without having to use number just a simple name search What do you dislike? there is nothing i dislike about incontact Recommendations to others considering the product: use this system very simple What problems are you solving with the product? What benefits have you realized? we use incontact tom ...

Mixed success

What do you like best? I think the company likes the system because it seems that their interface and the possibilities for quality assurance are good. From the agent side I like that the MAX window is small and not obtrusive when you have two screens. I also am very glad that calls will (usually) pop a client file in our filing system, because that minimizes search times. What do you dislike? We have had issues with all of our autodialers. Agents will connect to a live client and the ...

very enlightening

What do you like best? what i like the best is the information it provides you What do you dislike? i dislike the issues you have with it going in and out Recommendations to others considering the product: It is a great product it does help with the call flow and keeping it organized What problems are you solving with the product? What benefits have you realized? helps keep things in order