NICE inContact CXone Reviews in June 2025: User Ratings, Pros & Cons

Great phone software

What do you like best? I like how customizable and reliable the system is. What do you dislike? Absolutely nothing, it is a great system What problems are you solving with the product? What benefits have you realized? Nothing

Why I Love inContact

What do you like best? I absolutely love inContact. It is the best call routing tool I've used in my career in IT. It is reliable, efficient, and easy to use. It makes taking calls at a high volume call center smooth and easy! What do you dislike? I honestly do not have too many dislikes but every product has it's cons. Sometimes calls drop or get refused due to technical issues inContact may have, but those issues are usually quickly resolved. Recommendations to others considering ...

Excellent service

What do you like best? The way the team keeps updating the ticketing system is great. What do you dislike? Nothing everything is absolutely fine and working good What problems are you solving with the product? What benefits have you realized? Issue related to NICE platform

Soft Phone Max

What do you like best? I helped create Max when we signed up actually. inContact did not have a softphone to sell and we developed Max based off the softphone that RingCentral provided at the time. I worked with developers to brainstorm all the functions needed, however with a merge I believe inContact decided to use their softphone with the new features incorporated. What do you dislike? Anything being internet based is risky when there are outages .. nothing is perfect but if you ...

A Solid System

What do you like best? InContact is easy to use, offers many technical features, and sports fairly easy reporting options. Tech support is typically fast and courteous, and down time is minimal. Chat, text, and email are also available all through the same system, which is handy, and the live call monitoring/call recording is so helpful for monitoring for quality control. We've also been able to link InContact to our Information & Referral database, so some of the demographic questions ...

InContact has been quite the experience.

What do you like best? I really like how transparent and prompt Support is while having an issue. What do you dislike? While running reports, there are always at lot of "conditions" and filters. I think there should be an easier and faster way to do so. Recommendations to others considering the product: Ensure sales are not impacting your customers while they're asking support questions. Be transparent when it comes to products and cost. Not saying that there has been issues, ...

It's been good.

What do you like best? The customization of skills, the easy way to use the dialer and make calls. What do you dislike? There are several bugs or glitches, like reporting or giving all uploaded records. I think it could be easier to use. What problems are you solving with the product? What benefits have you realized? We are trying to improve our call skills, and our sales by using automatic dialing.

Pretty good application, when it is working.

What do you like best? The dialer feature is great and the ease of use of the application. Easy to dial and to use any phone number to connect and pick calls. The whisper calling is a neat feature, as well as call scheduling, for future call backs. Like the call recording feature but listening can be a little problematic. What do you dislike? Dislike the fact that this is not natively installed/integrated into Dynamics CRM. The use of USD makes it difficult to determine the failure of ...

Endless Custom Options

What do you like best? NICE Incontact provides countless custom options when it comes to our phone system, they have been able to handle any custom request when it comes to setting up our clients experience and providing our agents with the tools to assist our clients all while providing the company with the proper reports/KPIs. What do you dislike? Some of the setup/backend settings can be convoluted, have to have support make a lot of changes but they are very easy to work with. ...

Good Product

What do you like best? Manages call and email tickets very well. What do you dislike? Licenses are annoying to transfer between users, even when it's just a profile rebuild. What problems are you solving with the product? What benefits have you realized? Unified call center solution.