NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Easy to use!

PROS & CONS What are the best aspects of this product? The platform is very easy to use for all groups (Operations, Quality, Training, WFM, etc). What aspects are problematic or could work better? Training is only offered in the US. Considering support is located offshore, we are hoping training should be made available to these locations as well. What features/services would you like to see in future versions of this product? That clients can create their own email domains for email ...

InContact more than useful

PROS & CONS What are the best aspects of this product? There are quite a few things that I like about this product, there is the ease at which it integrates with other products. The product support and it is very user friendly. What aspects are problematic or could work better? The agent data does not seem accurate or it is properly explained. Based upon real activities the data provided is not reflecting what happened. What features/services would you like to see in future versions of ...

Customer Experience with Lasting Relationship

NICE - inContact takes your CXone platform to the next desired revenue level with the right applications and partners. It is the world's largest community of companies, collectively dedicated to improving customer and employee experiences, while exploring integrating systems, AI, and Analytics to increase Returns on Investments and Retention.

My experience with NICE inContact has…

My experience with NICE inContact has been positive. In the 2 years I have used CXone and worked with NICE, I have seen great growth and positive changes in their process and tools. I enjoy the members of the NICE team who I work with and receive exemplary service from our company's assigned TAM. CXone is ever evolving and I have enjoyed seeing the improvement of products used by our team.

Can seem piecemealed at times, but overall very good

What do you like best? All settings and changes that need to be made can be done so in one place. What do you dislike? The Help Center. Unless you use the exact wording that they do in terms of different things, the help center will return no results. Thankfully they have added the community section as of late as I have found more helpful information there. Recommendations to others considering the product: Do extensive research on the vendors used and try to get a demo before ...

Good value for money in some cases

The ability to listen, coach or transfer calls. Tasks are easy to perform most of the time. It is also nice to be able to pull both calls and chats at a later date. Sometimes you automatically get logged out and you have to start things from beginning again. The UI is easy to use but isn't very smooth. It gives out good value for money but in most cases you feel it isn't.

Engaging Call Taking Platform

What do you like best? I love the interface of Nice in Contact! In addition to the ease of accepting calls and placing outbound communications- it provides a user friendly view of upcoming tasks, recent interactions, and even a snapshot of your schedule for the day. As a help desk analyst- it keeps my motivated! What do you dislike? I least like the outbound call interface. I feel like the verbiage and placement of the select a skill/ select an agent options are out of place. The dial ...

NICE inContact is a GREAT Tool/Resource in a fast paced enviornment

What do you like best? inContact is a great resource that allows for managing queues and call volumes in a face paced environment. I use it daily and have loved it since day 1. Moving agents and queues is quick and easy. The reporting layout is customizable - allowing for different views when different needs arise. I appreciate how intuitive a lot of the features are. The message feature is a hidden gem that allows a service level manager or administrator to send messages directly to reps ...

Review

What do you like best? Timetable is best, calling is great, i like it What do you dislike? It automatically log out, i have to enter details several times Recommendations to others considering the product: It's a great software. I am happy with this app. Glad to see how this can help us to complete day to day work easily. 1. No installation required With an online database software, you create your account and users and you are instantly granted with access. There is no ...

customer service

What do you like best? I like the fact that I can see my own metrics with great accuracy What do you dislike? is loging me off too often, like every 5 min or so Recommendations to others considering the product: i would recommend this What problems are you solving with the product? What benefits have you realized? we can separate the queues , and minimize the idle time