NICE inContact CXone Reviews in July 2025: User Ratings, Pros & Cons

Sono Bello Supervisor using Incontact

What do you like best? It is quite easy to use and easily laid out. I have seen the uses from an agent perspective and a supervisor perspective. What do you dislike? The Supervisor Max is very difficult to use and does not like to stay on contacts. Also, I have come to notice that the agent leg for that disconnects quite often. Recommendations to others considering the product: It is a great software to use. I do recommend utilizing each of its options when it comes to an admin ...

Easy to use

Easy to use, run reports and be an admin for. The support is also amazing.

Versatile

Versatile, quick, and easy to make scripting moves--on the fly, if necessary. Easy to test and find coding errors. Data about calls and callers helps to make strategic decisions. Cost efficient

The new interface is well thought out

The new interface is well thought out. It brings an iphone experience to an Android world.

Great Telephony Company

NICE InContact staff are friendly, helpful and offer support to implement, fix and maintain your telephony system. They have assisted a high volume medium non profit operation for over 7 years. Customer service and tech support is fantastic.

There is a lot that NICE inContact does…

There is a lot that NICE inContact does really well with just a few bumps along the way.

inContact has helped us make so many…

inContact has helped us make so many efficiencies in our department. Overall we have had a great experience.

Overall I really like the product!

Overall I really like the product!

We have been using InContact for years…

We have been using InContact for years for our organizations call center. The customer service is incredible and their product is fantastic and integrates well with our CRM. It really is one of the best call center softwares out there.

Great system

Great system. We look forward to using this in the future as well.