NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons
Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
NICE inContact CXone Reviews & Ratings
Spotsaas Editor’s POV
NICE inContact CXone offers a comprehensive platform for real-time customer engagement across multiple channels. Its ability to streamline operations makes it a valuable tool for organizations looking to enhance customer experiences.Read more
NICE inContact CXone pros and cons
Single platform solution
Real-time engagement
Multi-channel support
Streamlines operations
Complex setup
May require training
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Showing 371-380 out of 699
MB
Mello Briones
01/30/20
Easy to use
Easy to use; straight forward
DP
Daniel Pritchard
01/24/20
The new interface is well thought out
The new interface is well thought out. It brings an iphone experience to an Android world.
RS
Richard Shick
01/24/20
Versatile
Versatile, quick, and easy to make scripting moves--on the fly, if necessary. Easy to test and find coding errors. Data about calls and callers helps to make strategic decisions. Cost efficient
A
Ari
01/24/20
Easy to use
Easy to use, run reports and be an admin for. The support is also amazing.
EB
Emmalee Boulter Simons
01/17/20
inContact has helped us make so many…
inContact has helped us make so many efficiencies in our department. Overall we have had a great experience.
AA
Amy Arambulo, 211 Orange County
01/17/20
Great Telephony Company
NICE InContact staff are friendly, helpful and offer support to implement, fix and maintain your telephony system. They have assisted a high volume medium non profit operation for over 7 years. Customer service and tech support is fantastic.
MT
Margaret Telsch-Williams
01/17/20
There is a lot that NICE inContact does…
There is a lot that NICE inContact does really well with just a few bumps along the way.
HV
Henry Vines
01/16/20
User friendly
My company uses this product to route calls among multiple call center locations. We find it pretty easy to use, with few outages or issues.
L
Lauren
01/16/20
It's pretty great
It's pretty great! Our implementation was a bit rocky, but we feel like we've really figured it out now. The biggest things I wish were different involves the ANI accurately showing for some calls, but these are not something NICE can fix; it's a limitation in how our calls forward from the rest of our organization that is not using NICE. Our account rep is great and we've always gotten the support we need. Looking forward to Interactions 2020!
JC
Josue Carvajal
01/16/20
They need to improve their Support and…
They need to improve their Support and tech.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].