NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

Switched from another service provider, we went back. Terrible experience

What do you like best? There is honestly not too much I have been happy with Nice in Contact. What do you dislike? Switching to this company has cost my business partner a ton of money in the last 6 months. We have had constant problems with connectivity, incorrect setup of our accounts by our onboarding rep, poor customer support with long waits between responses. If you plan on using a VOIP setup, this is not the company you want to use. We had our agents getting kicked out of ...

InContact Review

What do you like best? Nice InContact is very easy to navigate through. It shows you what each employee is doing at the moment and it keep tracks of pretty much everything. What do you dislike? The thing I dislike is that some calls take about 30-2 hours to download so we can review them. So for instance if we need to review a call right away we do not have the ability to do so. What problems are you solving with the product? What benefits have you realized? Coaching opportunity ...

Seemless movement into several centers.

What do you like best? Our organization prior to moving to Nice-inContact relied on each individual outsourcer to ensure availability of circuits and obtaining phone numbers. After the transition, we were able to achieve this on a unified platform. What do you dislike? Outages of any kind. Because we are using this as the single platform, any outage is critical to our business. Recommendations to others considering the product: If you are in the market for a stable, unified ...

Easy to use

Easy to use; straight forward

We utilize inContact to do cloud-based…

We utilize inContact to do cloud-based global phone routing. Since it's inception we have had millions of calls and no unplanned interruption to service. The uptime and responsiveness is amazing.

Easy to use

Easy to use interface, excellent call quality

Easy to navigate and good support staff…

Easy to navigate and good support staff in place. Have gone through several technical support reps, which was fairly frustrating and the integration of Nice and inContact seemed to create more technical issues than usual. Still, overall a positive experience.

NICE InContact has been a great partner…

NICE InContact has been a great partner for our contact center. The platforms that we utilize have had a tremendous impact on our performance overall. The ability to manage and customize our ACD/IVR has provided many efficiencies across the board. NICE InContact has made it all fairly easy because they offer great support all along the way.

Blue Cloud

What do you like best? Everything is done from the cloud and available everywhere What do you dislike? Not being ale to manage softphone licenses directly. Having to submit a ticket every time is frustrating. What problems are you solving with the product? What benefits have you realized? Managing a remote call center allows us for greater mobility and fexibility

Our Account Manager

Our Account Manager, Meldee is very helpful and works with our team well. We are not always all available at the same time and she makes sure she sends the whole group a summary of the weekly discussion so those who missed the meeting are always on the same page.