NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

Awesome cloud phone platform.

Awesome cloud phone platform.

Very easy tool to use to use

What do you like best? The integration with Salesforce is nice and robust. Consistent Update to the look/feel of the Agent for Salesforce is nice as well. Scripting is very cool and easy What do you dislike? The support desk doesn’t always know how to fix an issue. Although they escalate the issue sometimes it’s nice to have a solution to the issue at the time of the problem Recommendations to others considering the product: Read information from their support and Knowledge ...

Overall the platform is great

Overall the platform is great. Support can be a little trying at times, but it is rarely needed.

NICE has been a pretty good system to…

NICE has been a pretty good system to work with. We've had limited issues with our ACD and when we do we have quick turn around.

Easy to use Product

What do you like best? The ease of use. Products are pretty intuitive and user friendly. What do you dislike? Customer service has been hit or miss. When completing a new implementation of a point of contact we had a lot of miscommunication and misunderstanding about timing, expectations and missed a deadline because of it. Recommendations to others considering the product: This system offers a holistic approach to contact center management suites, allowing for ease of ...

Support for project work is often not…

Support for project work is often not timely and tends to drag out.

Contact Center Software for the Modern Call Center

What do you like best? I enjoy using NICE inContact for my team! It is easy to configure and includes a ton of features out of the box. It allows us to run our call center efficiently. I love the tools available for reporting, including the custom features. I also like the ability to live monitor calls as they are taking place. What do you dislike? Sometimes the functionality would go down, but the team was quick to respond. Recommendations to others considering the product: ...

Powerful platform - lacking clarity and support

What do you like best? Studio flexibility is the best feature top of the list. What do you dislike? support its been somehow always behind, communications are not all the time clear and expectations are always impacted. Recommendations to others considering the product: check the scripting solution, so far, in my experience is one of the best out in the market What problems are you solving with the product? What benefits have you realized? Integration with multiple ...

NICE is nice for your business

What do you like best? I enjoy the ease of modifications that can be done on the next system. What do you dislike? there are parts where you cannot modify for instance the contact history that's green I want to be able to make it bigger but unfortunately i cannot. What problems are you solving with the product? What benefits have you realized? I have been able to have my agents know exactly where they need to be in regards to their statuses and time they have taken on every call.

Over 10 YEARS

We have been using NICE inContact in our call centers for over 10 years and it has tremendously increased our efficiency and productivity. Over the years the interface has become more user-friendly and our agents are extremely happy with the product. I would recommend NICE inContact.