NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Powerful platform - lacking clarity and support

What do you like best? Studio flexibility is the best feature top of the list. What do you dislike? support its been somehow always behind, communications are not all the time clear and expectations are always impacted. Recommendations to others considering the product: check the scripting solution, so far, in my experience is one of the best out in the market What problems are you solving with the product? What benefits have you realized? Integration with multiple ...

Very easy tool to use to use

What do you like best? The integration with Salesforce is nice and robust. Consistent Update to the look/feel of the Agent for Salesforce is nice as well. Scripting is very cool and easy What do you dislike? The support desk doesn’t always know how to fix an issue. Although they escalate the issue sometimes it’s nice to have a solution to the issue at the time of the problem Recommendations to others considering the product: Read information from their support and Knowledge ...

Awesome cloud phone platform.

Awesome cloud phone platform.

Overall the platform is great

Overall the platform is great. Support can be a little trying at times, but it is rarely needed.

IN CONTACT REVIEW

What do you like best? The simplicity of using the program is what i appreciate the most! What do you dislike? Not much to dislike in my opinion. Software works great! Recommendations to others considering the product: Great product! What problems are you solving with the product? What benefits have you realized? USPS employees call us and we troubleshoot all kinds of issues with their laptops and scanners.

Support for project work is often not…

Support for project work is often not timely and tends to drag out.

NICE InContact has made such a…

NICE InContact has made such a difference in our Call Center.System has incredible reporting and is very stable, ability for agents to work remotely and is really easy to train on for new agents.

I really loved using NICE inContact

I really loved using NICE inContact. I thought it was very easy to find reports and track my agents. Ease of use and speed is really important to me. I would recommend the software to anyone!

InContact allows us to support over 100 festival clients that need support for their customers.

What do you like best? The UX, user interface is very easy to navigate, update and configure. What do you dislike? Reporting can only pull data for 3 month increments What problems are you solving with the product? What benefits have you realized? I see the capabilities as very useful in that we're able to update IVR settings in InContact Studio at any moment's notice

Over 10 YEARS

We have been using NICE inContact in our call centers for over 10 years and it has tremendously increased our efficiency and productivity. Over the years the interface has become more user-friendly and our agents are extremely happy with the product. I would recommend NICE inContact.