NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Omni Channel Success for a Start-up

What do you like best? Nice InContact was able to easily integrate with our current platform. One of the features that I like best is that for outbound campaigns the technology that is used reduces/eliminates the lag time before the call is transferred to an agent. This helps us create a better member expereince, but connecting to an agent immediately on outbound campaigns. What do you dislike? Out of the box reporting could be more robust for agent productivity. There is also an ...

Easy to use with a good graphical interface. The software integrates with Salesforce very well.

What do you like best? Simplicity. The software is fairly easy to use for most call center agents. The software is reliable and integrates with Salesforce very well. What do you dislike? The customer support for InContact is not as helpful as we would like. Recommendations to others considering the product: A great contact software that integrates with Salesforce. The software provides easy to use features and allows agents to quickly service marketing campaigns. What ...

InContact is great

InContact is great, We are a Small to Medium company and we like the easy of InContact. I don't think we use a lot of the services we pay for and would love to get help with that but there is a cost to have that type of help.

I have used NICE inContact for years…

I have used NICE inContact for years and have never had an issue. It is by far the most customizable solution we've had for telephony, and we've never had an issue with downtime of any kind as a 24x7 business

InContact System

What do you like best? I love the reporting features. It is essential to a call center director to understand what is going on in the call center. What do you dislike? I dislike how convoluted the custom reporting can be. What problems are you solving with the product? What benefits have you realized? I love the real time and how seamless it has been with our spice integration CRM. I love the ease of access and the recording feature.

Manager of Customer Experience

What do you like best? We have a dedicated Technical Account Manager who is fantastic! HE is very helpful with providing solutions to any issues, and has amazing follow up. What do you dislike? I don like calling in to the general help desk. I understand that they are troubleshooting, but it is a very painful process. Recommendations to others considering the product: When setting up have someone who knows something about call centers involved. We did this from scratch, not ...

Contact Center Software for the Modern Call Center

What do you like best? I enjoy using NICE inContact for my team! It is easy to configure and includes a ton of features out of the box. It allows us to run our call center efficiently. I love the tools available for reporting, including the custom features. I also like the ability to live monitor calls as they are taking place. What do you dislike? Sometimes the functionality would go down, but the team was quick to respond. Recommendations to others considering the product: ...

NICE is nice for your business

What do you like best? I enjoy the ease of modifications that can be done on the next system. What do you dislike? there are parts where you cannot modify for instance the contact history that's green I want to be able to make it bigger but unfortunately i cannot. What problems are you solving with the product? What benefits have you realized? I have been able to have my agents know exactly where they need to be in regards to their statuses and time they have taken on every call.

Easy to use Product

What do you like best? The ease of use. Products are pretty intuitive and user friendly. What do you dislike? Customer service has been hit or miss. When completing a new implementation of a point of contact we had a lot of miscommunication and misunderstanding about timing, expectations and missed a deadline because of it. Recommendations to others considering the product: This system offers a holistic approach to contact center management suites, allowing for ease of ...

NICE has been a pretty good system to…

NICE has been a pretty good system to work with. We've had limited issues with our ACD and when we do we have quick turn around.