NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

Omni Channel Success for a Start-up

What do you like best? Nice InContact was able to easily integrate with our current platform. One of the features that I like best is that for outbound campaigns the technology that is used reduces/eliminates the lag time before the call is transferred to an agent. This helps us create a better member expereince, but connecting to an agent immediately on outbound campaigns. What do you dislike? Out of the box reporting could be more robust for agent productivity. There is also an ...

Easy to use with a good graphical interface. The software integrates with Salesforce very well.

What do you like best? Simplicity. The software is fairly easy to use for most call center agents. The software is reliable and integrates with Salesforce very well. What do you dislike? The customer support for InContact is not as helpful as we would like. Recommendations to others considering the product: A great contact software that integrates with Salesforce. The software provides easy to use features and allows agents to quickly service marketing campaigns. What ...

InContact is great

InContact is great, We are a Small to Medium company and we like the easy of InContact. I don't think we use a lot of the services we pay for and would love to get help with that but there is a cost to have that type of help.

I have used NICE inContact for years…

I have used NICE inContact for years and have never had an issue. It is by far the most customizable solution we've had for telephony, and we've never had an issue with downtime of any kind as a 24x7 business

InContact System

What do you like best? I love the reporting features. It is essential to a call center director to understand what is going on in the call center. What do you dislike? I dislike how convoluted the custom reporting can be. What problems are you solving with the product? What benefits have you realized? I love the real time and how seamless it has been with our spice integration CRM. I love the ease of access and the recording feature.

Manager of Customer Experience

What do you like best? We have a dedicated Technical Account Manager who is fantastic! HE is very helpful with providing solutions to any issues, and has amazing follow up. What do you dislike? I don like calling in to the general help desk. I understand that they are troubleshooting, but it is a very painful process. Recommendations to others considering the product: When setting up have someone who knows something about call centers involved. We did this from scratch, not ...

I really loved using NICE inContact

I really loved using NICE inContact. I thought it was very easy to find reports and track my agents. Ease of use and speed is really important to me. I would recommend the software to anyone!

NICE InContact has made such a…

NICE InContact has made such a difference in our Call Center.System has incredible reporting and is very stable, ability for agents to work remotely and is really easy to train on for new agents.

InContact allows us to support over 100 festival clients that need support for their customers.

What do you like best? The UX, user interface is very easy to navigate, update and configure. What do you dislike? Reporting can only pull data for 3 month increments What problems are you solving with the product? What benefits have you realized? I see the capabilities as very useful in that we're able to update IVR settings in InContact Studio at any moment's notice

IN CONTACT REVIEW

What do you like best? The simplicity of using the program is what i appreciate the most! What do you dislike? Not much to dislike in my opinion. Software works great! Recommendations to others considering the product: Great product! What problems are you solving with the product? What benefits have you realized? USPS employees call us and we troubleshoot all kinds of issues with their laptops and scanners.