Streamline operations and drive exceptional customer experiences.
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NICE inContact CXone offers custom pricing plan
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Showing 321-330 out of 699
UI
User in Consumer Services
02/27/20
All interactions I have had are always very professional and helpful
What do you like best? IT department is very prompt and kind. I really appreciate the monthly update meetings that are scheduled with Bob, very informative. What do you dislike? Honestly can't think of any, a very forward thinking company and has great communication What problems are you solving with the product? What benefits have you realized? Streamlining all contact with my agents and I am able to pull great reports
J
Jesse
02/27/20
Better but not great
Better but not great
JM
Joni Martinez
02/27/20
Easy to use
Easy to use, helpful, intuitive
B
Bradley
02/27/20
It works great unless there's any kind…
It works great unless there's any kind of network issue. It just seems to fail to reconnect sometimes. Other than that love it.
P
Paige
02/27/20
InContact satisfies the business needs
InContact satisfies the business needs. It is much better than any systems we have used in the past. However, we have had many outages.
J
Jason
02/27/20
Tech support is often very slow and not…
Tech support is often very slow and not very helpful. at times they seem more interesting in maintaining their SLAs and closing tickets than they are in resolving the issues.The API is very solid however, we have little to no issues using that for both user admin and reporting.
J
Jim
02/27/20
Nice Review
The Nice InContact platform is stable and reliable. It makes our business run smoothly.
GH
Greg Hatcher
02/27/20
Dashboards are clean and user friendly.
Dashboards are clean and user friendly.
RC
Ruth C
02/27/20
Customer Support is sub-par
What do you like best? Initial sales and implementation. Sales was very accommodating. What do you dislike? Customer support inaccessibility. Our technical account manager doesn't provide a direct line to call. Recommendations to others considering the product: Define your requirements thoroughly especially with your users What problems are you solving with the product? What benefits have you realized? Tracking calls, soft phone features, recording capabilities
A
Allen
02/27/20
A lot left to be desired.
While the product was dependable, the service was absent. When we had issues it took constant contact to get it resolved. Several issues and requests took months to get resolved. Ultimately, we resorted to cancelling service and moving to another provider. This hasn't worked out well either. They never entered our cancellation and are still billing us. Now we're in a fight to get them to cancel the service and stop billing us.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
