NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

We have been verify happy with…

We have been verify happy with InContact. Our rep Kim B. is just the best ever. Give that woman a raise!!!

Trane Technologies Review

What do you like best? It is easy to route calls to the appropriate individuals and departments. You can use the software to rotate your inbound calls between your sales team members. InContact offers a flexible developer console that enables you to do a lot with your telephony scripts. Plus, their API is quite powerful. First of all, this is SaaS-based call center software that is perfect for increasing the quality of leads and to minimize the cost of client interaction. It has lot of ...

NICE IEX WFM Tool

What do you like best? The tool enables me to do my job. The number of items you can accomplish with the one tool if utilized correctly. What do you dislike? The flow of the system is lacking quite a bit. Recommendations to others considering the product: Make sure the system will work for you and do what you need. What problems are you solving with the product? What benefits have you realized? Scheduling, Call Tracking and IVR

Sr. Systems Analyst, Web Applications and IT Sales

It's a good user-friendly platform but the quality of the studio scripts depends on the expertise of the implementation partner to a great extent. I believe, as a customer, more training and normalization of best practices across certified partners would help improve the experience.

Well balanced contact system

What do you like best? The way it handles and distributes incoming contacts is really smooth. The data collection and reports are what shine. What do you dislike? its comparability with different web browsers, can cause issues with users. What problems are you solving with the product? What benefits have you realized? we have been able to maximize and problem solve our balance of workforce in our different call queues.

It is very easy to create and edit…

It is very easy to create and edit evaluations compared to other platforms I have used and I like that you can schedule reports to be automatically emailed out to certain users.

It's been great, Meldee our account manager is awesome

What do you like best? The details in the reports and scripting. What do you dislike? In the beginning, Incontact was dropping a lot of calls. That being said these issues were resolved. Recommendations to others considering the product: My advice would be to try it out. I guarantee they will like it and there is nothing to lose. What problems are you solving with the product? What benefits have you realized? I currently don't have any problems.

Good platform with easy to use

Good platform with easy to use

I WISH THERE WERE MORE FILING OPTIONS…

I WISH THERE WERE MORE FILING OPTIONS FOR ORGANIZING CALL INFORMATION AND NOTES - LIKE A SECOND DISPOSTION OPTION LIST

Great business partnership

Overall, it's been a very good experience. We hit a few bumps in the beginning of the relationship, but we were undergoing a major technology change - that's bound to happen. Those bumps were smoothed over by the wonderful account teams that we've had - I can honestly say that there are very few complaints I can think of about each and every employee I've interacted with at Nice inContact. Employees are highly responsive, quick to respond when called upon, and are generally extremely ...