NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

They take time to invesgiste an issue

What do you like best? All solution will be perfect in details with examples What do you dislike? They take a long time to investigate an issue Recommendations to others considering the product: yes i will What problems are you solving with the product? What benefits have you realized? the resolution will be very detailed if they provide

assistance by the engineer

What do you like best? we could record our training sessions in Webex. the tool is easy to use. What do you dislike? Initial download requires administrator privileges What problems are you solving with the product? What benefits have you realized? issues related to inContact web application like network issue related to inContact, reports and miscellances in the application

Easy to use!

PROS & CONS What are the best aspects of this product? The platform is very easy to use for all groups (Operations, Quality, Training, WFM, etc). What aspects are problematic or could work better? Training is only offered in the US. Considering support is located offshore, we are hoping training should be made available to these locations as well. What features/services would you like to see in future versions of this product? That clients can create their own email domains for email ...

Easy to use, Great Support!

PROS & CONS What are the best aspects of this product? CXOne is easy to deploy and maintain. The MAX Softphone agent is perfect and allowed our call center to move to an all remote situation quickly when we were forced to close parts of our office due to COVID-19. What aspects are problematic or could work better? The IEX WFM tool is hands down a winner when it comes to forecasting and scheduling, however the UI is dated and the reporting has a lot to be desired. What features/services ...

I contact review

What do you like best? The capabilities and flexibility for being a SaaS provider. What do you dislike? That it doesn't integrate into Skype for business fully. What problems are you solving with the product? What benefits have you realized? Skype for business not having an ACD solution

This is my personal review after using Nice Incontact.

What do you like best? The nice InContact interface is easy to use, simple and help link is available on all the page, which makes us easy to get information whenever we have a doubt. The cloud technology environment on the application also make us comfortable to work from anywhere and anytime. The integration feature makes easy to work with other platform. What do you dislike? As per my experience pulling report and comparing it is always a hard time to get accurate numbers. ...

Incontact has been a huge success in…

Incontact has been a huge success in our business. We enjoy the customization for all aspects of our calls and we can edit the IVR on the fly. We had a situation just today where our site went down we had to put a IVR note in the system and we were able to put it in and remove it with in mins of the resolution.

I have used NICE inContact at my work place with barely any issues.

What do you like best? My favorite part of using NICE inContact is the effort less navigating on the clients. I am able to dial out to a customer with no issues at all. I am able to transfer phone calls to my co-workers or other vendors outside of our office nationwide. Navigating through the MAX client is very easy to learn and a extremely easy to use. It is a great tool my job has that I highly recommend to anyone. What do you dislike? I dislike that NICE inContact has me reset my ...

Review

Very satisfied, thank you :)

always speedy and helpful

always speedy and helpful