NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

They take time to invesgiste an issue

What do you like best? All solution will be perfect in details with examples What do you dislike? They take a long time to investigate an issue Recommendations to others considering the product: yes i will What problems are you solving with the product? What benefits have you realized? the resolution will be very detailed if they provide

inContact Experience

What do you like best? Omni-channel routing and easy to understand application What do you dislike? its some times difficult to reach the inContact support tech engineer in case of emergency. Recommendations to others considering the product: Omnichannel routing features Easy to understand the application What problems are you solving with the product? What benefits have you realized? All inContact application related issues, connectivity and network issues

Easy to use!

PROS & CONS What are the best aspects of this product? The platform is very easy to use for all groups (Operations, Quality, Training, WFM, etc). What aspects are problematic or could work better? Training is only offered in the US. Considering support is located offshore, we are hoping training should be made available to these locations as well. What features/services would you like to see in future versions of this product? That clients can create their own email domains for email ...

Easy to use, Great Support!

PROS & CONS What are the best aspects of this product? CXOne is easy to deploy and maintain. The MAX Softphone agent is perfect and allowed our call center to move to an all remote situation quickly when we were forced to close parts of our office due to COVID-19. What aspects are problematic or could work better? The IEX WFM tool is hands down a winner when it comes to forecasting and scheduling, however the UI is dated and the reporting has a lot to be desired. What features/services ...

This is my personal review after using Nice Incontact.

What do you like best? The nice InContact interface is easy to use, simple and help link is available on all the page, which makes us easy to get information whenever we have a doubt. The cloud technology environment on the application also make us comfortable to work from anywhere and anytime. The integration feature makes easy to work with other platform. What do you dislike? As per my experience pulling report and comparing it is always a hard time to get accurate numbers. ...

I contact review

What do you like best? The capabilities and flexibility for being a SaaS provider. What do you dislike? That it doesn't integrate into Skype for business fully. What problems are you solving with the product? What benefits have you realized? Skype for business not having an ACD solution

Love the service but reporting is not…

Love the service but reporting is not intuitive and difficult to manage. I have to get my IT department involved any time I need something new.

Solid and easy to use

Solid and easy to use. We have this integrated with Salesforce and the pop up is great

InContact is great for a call center

What do you like best? As soon as an Agent receives a call, Salesforce Case is created directly, it helps our Call Center to save time and be able to create Cases with less efforts. What do you dislike? We cannot monitor Agent status directly in Salesforce, this option is very helpful since we have a similar tool to monitor Agents receiving Live Chats. Recommendations to others considering the product: NICE inContact is great for call centers that works with Salesforce What ...

Good product

What do you like best? Easy to set up and get started with. Great easy to use tech support What do you dislike? Somewhat confusing billing. We did not understand going into using IC everything that we would be billed for each month and how it would work, however, the team at inContact were very patient in working withus and helping us understand how we could control those costs Recommendations to others considering the product: Be sure to ask plenty of questions What problems ...