NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Cloud Contact Center Solution

What do you like best? The robo-dialer is what I like best, as we can schedule callbacks to inform customers about repetitive issues. What do you dislike? The main issue is that I do not have full control over logged-in agents, to place them in whatever status I wish. Recommendations to others considering the product: Contact the team to see if this software is right for you, in most cases it really is. What problems are you solving with the product? What benefits have you ...

IT WORKS AS ADVERTISED.

IT WORKS AS ADVERTISED.IF MY PC HAS INTERNET CONNECTIVITY, THEN CAN USE MY PHONE.IT IS AWESOME, IT HAS AN ADDRESS BOOK SO NO NEED TO HAVE NUMBER SAVED ELSEWHERE, BUT THEN AGAIN THE TIE INTO SALESFORCE IS SO FLAWLESS YOU'D THINK IT WAS APART OF SALESFORCE

Workable Service

What do you like best? Ability to work remotely and pick up calls without having to be at the office. What do you dislike? The system leaves many to be desired. Has a number of errors and network issues. Also doesn't allow block/unblock function. What problems are you solving with the product? What benefits have you realized? Disconnection due to network issues

Experience is awesome on Nice products

Experience is awesome on Nice products

Very good tool to track calls

Very good tool to track calls, phone audits and metrics.

Good service

Good service. Timely resolution.

Very little down time

What do you like best? We've been customers for 7 years and we have had very little down time over the years. The communication during any event that causes a disruption is great. The low amount of downtime is something every customer in today's world is looking for. When you get to that 99.999% of up time you can provide your team with a reliable tool to be successful in the world of support. What do you dislike? The biggest thing I've noticed is not having a dedicated account ...

Ueer friendly

Ueer friendly

incontact

What do you like best? I like that it allows you to see exactly how many calls are in each queue, provides you w/wait times. What do you dislike? The inability to select and see specific calls. At the minimum should be able to queue a specific queue for the next call to come thru. Recommendations to others considering the product: Great system but there are learning curve for users. Once that is done good system for calls. The ability to remove skills in supervisor mode is very ...

Versatile IVR system

Versatile IVR system! Was able to meet our company's needs and support services are great! Custom solutions from our developers were able to be made in Studio with various integrations including Salesforce. Agent console for Salesforce is convenient for screen pops and custom actions.