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NICE inContact CXone offers custom pricing plan
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Showing 241-250 out of 699
MD
Mike d
03/27/20
Pretty Straightforward and simple to use
What do you like best? inContacts communication. Too often companies try to hide when they have issues. inContact responds very quickly and incidents don't last long at all. What do you dislike? Two things: One thing I don't think is intuitive is the menu to switch between admin/acd/reporting/wfi screens. It looks like you're in the one menu, but there's no indication that clicking on the category will change it. Instead it looks like it's the categories sub-menu even though the ...
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KC
Kemon C
03/27/20
NICE UNDER THE KNIFE
What do you like best? The continuous support and updates. The efficiency in responding to all queries. What do you dislike? Some missing features that would assist in making things a little easier. Eg, not being able to change the status of my agents as a supervisor. Recommendations to others considering the product: The platform is easy to integrate with other software, the support is fantastic. They are constantly seeking feedback for improvement. A wiliness to adapt and ...
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UI
User in Legal Services
03/26/20
incontact
What do you like best? I like that it allows you to see exactly how many calls are in each queue, provides you w/wait times. What do you dislike? The inability to select and see specific calls. At the minimum should be able to queue a specific queue for the next call to come thru. Recommendations to others considering the product: Great system but there are learning curve for users. Once that is done good system for calls. The ability to remove skills in supervisor mode is very ...
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BB
Brandon B
03/26/20
Very little down time
What do you like best? We've been customers for 7 years and we have had very little down time over the years. The communication during any event that causes a disruption is great. The low amount of downtime is something every customer in today's world is looking for. When you get to that 99.999% of up time you can provide your team with a reliable tool to be successful in the world of support. What do you dislike? The biggest thing I've noticed is not having a dedicated account ...
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MD
Madhusudan Das
03/26/20
Experience is awesome on Nice products
Experience is awesome on Nice products
T
TJ
03/26/20
Versatile IVR system
Versatile IVR system! Was able to meet our company's needs and support services are great! Custom solutions from our developers were able to be made in Studio with various integrations including Salesforce. Agent console for Salesforce is convenient for screen pops and custom actions.
S
Selvanarayanan
03/26/20
Ueer friendly
Ueer friendly
D
Drew
03/26/20
Very good tool to track calls
Very good tool to track calls, phone audits and metrics.
UI
User in Legal Services
03/26/20
Workable Service
What do you like best? Ability to work remotely and pick up calls without having to be at the office. What do you dislike? The system leaves many to be desired. Has a number of errors and network issues. Also doesn't allow block/unblock function. What problems are you solving with the product? What benefits have you realized? Disconnection due to network issues
M
Mike
03/26/20
Good service
Good service. Timely resolution.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
