NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

RoboDialer

We have been using inContact for years now, and it has been great for the most part, we do have minor issues because of how the calls are routed, however, the features are spot-on, especially the robodialer.

inContact Support leaves me desiring for something else

We've had inContact Call Center software since 1/2018. The sales and implementation phases went smoothly. The support, on the other hand, does leave me tempted to make the switch to another call center. Because I work for a company of less than 500 employees, we have a small user group using this software and a small IT department to support. So, we opted to pay a monthly fee for support. Yet, we find it difficult to always speak directly to our technical account manager (TAM). We suspect ...

InContact is Nice

It's been a long journey, we have had issues but I gave you guys 5 stars for your consistence, because you guys have helped a lot and I learned a lot. You guys have been improving and showing you care your customers, I felt like you care our issues.InContact its an excellent tool to start working with.

Nice inContact is user friendly and…

Nice inContact is user friendly and very easy to use.

As a customer for five years

As a customer for five years, I've found the overall service, response, and quality to meet my standards, but not exceed. I've had various Account Managers, Technical Account Managers, and other support staff assigned to our account, the constant changing results in additional work for me. I have to bring the new person up-to-speed regarding our business processes, technical concerns, and agreements. While I do enjoy them as our telecom vendor, it would be nice to receive consistent service.

Its ok

What do you like best? No hard to navigate. Easy to install. Calls clear. What do you dislike? Connections to calls. Dropped calls. Sound on some calls. What problems are you solving with the product? What benefits have you realized? Fast response from tech team.

All-in-one Tool

Its a very user friendly tool.

Not my favorite dialer

What do you like best? it is an easy program to navigate and use What do you dislike? It takes forever to connect to agent leg, it is spotty, sometimes it requires me to clear my cookies and data or else it wont let me in because it says my credentials are incorrect Recommendations to others considering the product: It is not my favorite program, but it gets the job done and at least serves the purpose it is supposed to as a dialer What problems are you solving with the ...

The after sales support is appalling…

The after sales support is appalling and the performance of support for Euroope based customers is soooo weak. The software is flakey, frequent crashes and frequent dropped calls as well as poor quality audio.would not be a system of choice. If the issues experienced are due to our system and configuration, we get no support from Incontact to advise us what is wrong and how to fix it. not on my Christmas card list

InContact for Call Center use

I have used several systems in the past and yours provides the features and functionality that we need for our business.