NICE inContact CXone Reviews in May 2025: User Ratings, Pros & Cons

Using incontact to take inbound calls

What do you like best? It was easy to use and very user friendly What do you dislike? It was kind of unstable, it tended to get stuck a lot. Recommendations to others considering the product: It's a good tool for BPO inbounds What problems are you solving with the product? What benefits have you realized? Able to take inbound calls in an easy way, and able to route calls to other people, also we were able to get data for quality assurance

NICE Incontact

What do you like best? I really like the way that the features are laid out and easily accessible. What do you dislike? The one thing that comes to mind as not favorable are the occasional laggy responses when trying to download reports. Recommendations to others considering the product: Great system to use to control and monitor your contact center. What problems are you solving with the product? What benefits have you realized? We are using the software to enable all of ...

Enjoy using inContact

What do you like best? I love all of the reporting capabilities What do you dislike? There are some metrics missing that I would like Recommendations to others considering the product: It is a great all in one system, easy reporting capabilities, easy quality control functionality. There are a lot of integration capabilities. Agents love it and find it easy to use as well. What problems are you solving with the product? What benefits have you realized? Reporting for our clients

NICE inContact

What do you like best? The QM Pro is an excellent tool for managing quality. Our quality has gone up 20% since implementing QM Pro. What do you dislike? Even though there are excellent pre-built reports I would love to see more! Recommendations to others considering the product: NICE inContact is an excellent vendor. The tool is easy to learn, read and use. Our productivity has greatly improved since implementing NICE. What problems are you solving with the product? What ...

Some Great Products

What do you like best? Central is absolutely wonderful. It is easy to use and very fast. Managing users is easy and reporting is efficient. It is great to be able to login and be able to disable a user quickly. I also like that CXOne has since sign on which makes signing in simple. What do you dislike? Some of there other software is antiquated and very difficult to function in. WorkForce Management and Engage need to be worked on. I find that they are both extremely slow and are not ...

NICE inContact Review

What do you like best? * Customer analytics dashboarding feature provides a solid overview of performance across key KPIs * Straightforward and user-friendly UI makes navigation and usability a breeze * Has a dedicated customer success team that is easy to reach by phone or chat * Provides customization features to tailor fit the platform to your specific business needs * AI and automation functionalities are a true innovation in the call center software space! What do you ...

Talk about a system that packs a PUNCH

Talk about a system that packs a PUNCH! We have all of the tools we need to assist our callers in the best way possible. The system allows for any report you can dream of, for your leadership team to utilize.

Great tool for our company no…

Great tool for our company. thanks

Everyone at Nice has been excellent and…

Everyone at Nice has been excellent and very accommodating.

A great platform for contact centers

A great platform for integrating with Salesforce. Our agents love the simplicity of the integrated dialer. We are able to run large outbound campaigns and handle the needs of all our customers. It gives us the bulk of the features that we need to reach our customers and hear their feedback. The Admin features are helpful and allow our supervisors to monitor and report on communications. The reporting features give us helpful metrics and allow us to set SLAs for the week and month.Overall, ...