NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Love NICE! Great for our team

What do you like best? What I enjoy the most about NICE is being able to show my call volume so I know when I need more agents to log in. What do you dislike? For me the only down side I have with NICE is that when I have too much going on it can lag but its like .2 second lag. Recommendations to others considering the product: NICE gives you the opportunity to manage a lot of things at once. What problems are you solving with the product? What benefits have you realized? ...

Awesome product for Call centers

What do you like best? I love the fact that when you gain numbers they automatically showup in a list of potential conttaacts What do you dislike? I do dislike that you have to submit a ticket when you no longer own a number to get the Potential contacts removed instead of the numbers neing removed automatically. Recommendations to others considering the product: THIS IS A NICE PLATFORM. IT IS NICE AS THEY DO ALSO PROVIDE RECORDINGS. What problems are you solving with the ...

Easy to access and understand

What do you like best? I like that it is an easy layout the way that things are explained is simple to understand What do you dislike? one problem that I have is I wish it had more options for settings Recommendations to others considering the product: Take it slow while learning and learn all the tips and tricks! What problems are you solving with the product? What benefits have you realized? I am solving figuring out my calling structure and the benefits are having fast ...

Very NICE Tool

What do you like best? I like that everything is in one spot. Quick access to everything that needed. What do you dislike? Not enough skins or color schemes to choose from. Recommendations to others considering the product: I would say it will make your work-life so much easier. What problems are you solving with the product? What benefits have you realized? I use the software for chat assistance and a great that I'm able to receive chats side by side and to access quickly.

Seamless phone system for multiple users

What do you like best? I like that it has a virtual queue that we can see who would be next to receive a call. I also like that it has many options to chose for your availability status. What do you dislike? Sometimes it drops calls, or puts us on refused. We have to shut down the program and computer in order to fix it, and sometimes it doesn't work What problems are you solving with the product? What benefits have you realized? allowing multiple users to work together, ...

The ability to view scores and my progress daily has helped me excel in my position

What do you like best? I love being able to see the trends in my own work pattern. It allows me to track my everyday habits so that I can fine tune my work behaviors. I also like being able to change my call status while on a call so that way I can hit my schedule adherance by already being ready for the next status when the call is ending. It helps when trying to hit a scheduled time for meetings or breaks, or if we are back to back calls it helps me get a pause in between. Having that ...

What a great system!

What do you like best? I Like that incontact is an easy simple system to use. What do you dislike? I dislike that incontact does not save numbers if the call is dropped Recommendations to others considering the product: The connection message shows up too often and when it does we have to log out. That is very annoying What problems are you solving with the product? What benefits have you realized? We have been able to take calls from all of the world helping people

great

What do you like best? I like how it saves the password for future logins because i forget my password a lot. I like the name nice because it makes me feel good. It it a good way to see all my schedule information in one place which is important to my organization. I like that it is a live system so I do not have to worry about getting late information and can stick to my schedule. What do you dislike? When I login the page times out or reads an error or gets stuck loading most of the ...

Nice InContact Contact Center Review

What do you like best? If you can think of it you can create it in studio scripting. What do you dislike? AMD settings can be a little temperamental and require a good knowledge of the platform. What problems are you solving with the product? What benefits have you realized? Dialing outbound more efficiently by auto dropping voicemails, dialing old leads at a ratio greater than 1:1, making real-time adjustments with insights using dashboards and supervisor view. The strong ...

Working easily from home

What do you like best? Nice Incontact has been really helpful on this uncertain time because it has allow us to work so easily from home! What do you dislike? The was one issue months ago where i couldn't dial for some reason but it was fix in not time. What problems are you solving with the product? What benefits have you realized? Being in a call center an helping customers its our day to day work an with this platform we can work easily from home.