NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Customer Service Supervisor/ Admin for overall call center / Department In Contact Expert

What do you like best? What I like Best is fast and easy reporting. All information at my fingertips. Support is the best as well If ever a time when call volume is too high I LOVE to use the Chat option to assist immediately with my questions. All staff I have talked to is super responsive and always follow up on problems. Recently with COVID we had to split up our call center into different locations and also had to move one fourth of our associates to be AT HOME associates. with that ...

Its great!

What do you like best? The best thing about nice in contact is that it is very easy to navigate! What do you dislike? I dont have anything that i really dislike about Nice. Recommendations to others considering the product: I recommend just looking through the system and getting to know it! What problems are you solving with the product? What benefits have you realized? The biggest benefit is that I have a better grasp of our call volume.

Great platform for remote teams

What do you like best? Nice InContact has give us great insight into agent statistics and live monitoring. We also have improved customer experience with new features designed to minimize hold times while keeping the caller aware of their place in line. What do you dislike? I appreciate the performance area in the Max Agent, however I wish it could be customized so we could prioritize other performance statistics instead of the out-of-the-box ones that are provided. Recommendations ...

Decent Program that allows me to reach out to my customers.

What do you like best? Nice Incontact is a program that is easy to use and mostly anyone would be able to pick it up after a few days. I like that it allows me to connect with my customers in a simple and effective way. I am able to transfer calls to my peers, place customers on hold, mute my microphone and dial out using this application. It is a must have for any call center. What do you dislike? There are not many things to dislike about this program. My only few headaches are ...

Incontact keeps me in contact!!!

What do you like best? Easy to use and user friendly, keeps track of calls for me What do you dislike? not accurate on keeping track of the calls, but close Recommendations to others considering the product: na What problems are you solving with the product? What benefits have you realized? everything is one place, love that my phone and contacts are all on my computer..all internet based...bad side...its internet based...

easy to work with

What do you like best? fast way to receive call and easy way to return or transfer calls What do you dislike? the reports for the daily or weekly do not work properly, so I am not able to see how many calls per day I took if I wanted to have that knowledge for my records Recommendations to others considering the product: verify that reports are working properly and accurate, so agent can have knowledge of calls,times taking during their daily shift and weekly shifts. besides ...

Great Way To Manage Agents & Productivity!

What do you like best? I find the accessibility of many types of reports that I can pull and the seamless management of productivity on my agents to be very helpful in using NICE inContact. I also like how we can manage our agent's time cards right from the platform itself as well. It's also very simple to manage the skills that agent's have and changing them for example in moving their skill sets from being chat agents to call center agents and vice versa. Overall, the NICE inContact has ...

Optimized Workspace

What do you like best? It is super convenient to be able to check NICE inContact to know when a colleague is at lunch or busy with emails etc. From this information I can appropriately act as to whether to send a message or let a customer know approximately how long it will be until they will be able to contact them back. More importantly, it allows me to gauge how busy we are and see the areas that come up more commonly so I know where to brush up on my skill sets. As well, it gives me a ...

Really like the way In contact work, really friendly ans dimple to use it

What do you like best? Friendly to use and have many options and charts to choose the information you need. What do you dislike? Sometimes it has issues to log in and the way you need to connect agent every time to make a call. What problems are you solving with the product? What benefits have you realized? The reports about calls and available time with the team is great.

With MAX.. Easy to use and provides alot of information

What do you like best? The agent info it provides daily, helps see how productive I have been. What do you dislike? I have not really found anything I have disliked. What problems are you solving with the product? What benefits have you realized? Making outbound calls, with Agent Reports, helps stay focused .