NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Great technology for a great job!

What do you like best? I love how this can connect me to everything I need in order to complete my job efficiently! What do you dislike? There is nothing I would change ! This system is perfect for my job setting! What problems are you solving with the product? What benefits have you realized? I have not come across any problems as of yet. This program is everything and more in order to complete my job duties!

Globally Connected through incontact

What do you like best? I like that even if I am based in a country different to my main customers I can be connected to them. It is very friendly to use when making and receiving calls, even when transferring. I have used other programs in the past and the transferring was always hard and many calls were lost. This app also integrates Sales force, whenever we receive a call from a customer a Sales force window will open with the customer's information saving time and effort. It makes ...

InContact experience in a busy enviroment

What do you like best? I love how friendly and straight forward the interface is, as well the fact that you can have several phone numbers to choose from to make calls. What do you dislike? I have been having a couple of problems to connect, sometimes the website is a bit slow to finally log into. Recommendations to others considering the product: It is very straight forward, however, to learn other applications make sure you get the training. What problems are you solving ...

Nice in Contact has been a wonderful platform provides a sleek look & user friendly experience.

What do you like best? The design,the accessibility,conveniency and fewer errors than the prvious platform the company used What do you dislike? A few technical issues surrounding our call scripts and accessibility for the agents Recommendations to others considering the product: Please be open minded to the system as it is sleek and user friendly. What problems are you solving with the product? What benefits have you realized? Processing claims,connectivity issues,comfort ...

Easy to use and intuitive controls.

What do you like best? Very simple to use, It has tools that really assist you in the current volume of calls and to control the info needed for customers to call back, I also really enjoy that there is a dark mode. I find in lots of program i am having to use some sort of third party program just to make the UI being white not blind me. What do you dislike? Honestly I can't think of anything that really is a dislike. adding the ability to control the Beeps volume for incoming calls ...

Incontact is very receptive to our feedback and quick to make fixes

What do you like best? I like how user friendly the program is. What do you dislike? At times calls become static-y or calls are dropped occasionally. What problems are you solving with the product? What benefits have you realized? Better ways to communicate with clients. Benefits is the ability to connect quickly.

easy to use!

What do you like best? everything is easy to find, it is clearly marked and simple What do you dislike? sometimes it takes a wile to load, but usually runs fine after. Recommendations to others considering the product: do it!! What problems are you solving with the product? What benefits have you realized? just answering phone calls, masking certain parts of calls etc.

Quick straightforward experience and clear call quality

What do you like best? Audio quality and i havent had any issues with calls disconnecting What do you dislike? there is currently nothing that i dislike about this application What problems are you solving with the product? What benefits have you realized? I am helping coaches and clients who are optavia clients.

the simple answer to a complex need

What do you like best? The best part about the system is the uninterrupted connection and reporting abilities of the system, Keeps us connected, keeps business on track. What do you dislike? We havent really seen a pain point with the many hours of use. What we do is pretty simple... login, connect, complete the sale... your program helps keep it all moving What problems are you solving with the product? What benefits have you realized? The problem we are solving in the ...

NICE inContact is fabulous

What do you like best? It is user friendly and easy to navigate. inContact is also a wonderful solution for telework, being able to log into inContact from anywhere solves issue for this business which is something that could hold back other services.it's a platform worth using! What do you dislike? I didn't come across with any advertises yet. What problems are you solving with the product? What benefits have you realized? Most of the times I'm using it to make a calls to our ...