NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Easier Usage would be Nice

What do you like best? That I can Log in easy and I am able to Usually take calls for my job with no problem What do you dislike? I don't like the fact that i have to switch between screens when i have to transfer some one and i already use 10 screens to do my job Recommendations to others considering the product: do some training and familiarize yourself with the product and you'll easily be able to use it with a breeze. What problems are you solving with the product? What ...

Very ornate, errors are confusing.

What do you like best? I like how all of my tasks are displayed What do you dislike? Occasional errors look like personal mistakes What problems are you solving with the product? What benefits have you realized? InContact helps me connect with customers.

Easy to use product

What do you like best? I really like how simple the login process is. What do you dislike? I don't like how it sometimes doesn't work with my systems. What problems are you solving with the product? What benefits have you realized? Easier to stay in contact with clients.

Annoying interface with so many unnecessary keystrokes

What do you like best? I like that the system will connect most numbers dialed. On our old system, some numbers would result in a wave off, but the same numbers will not connect through this system. What do you dislike? I really hate having to click all over the place just to dial a number. Having to go to the bottom of the box to click New, then input a telephone number at the top of the screen, and then hover and wait for a Call button to appear (it should be stagnant, but it comes ...

The best

What do you like best? It is very thorough and straight to the point. Anyone can use it What do you dislike? There is not really anything that I don't like Recommendations to others considering the product: Do not over think when using this. It is very simple and very easy to use. I have no problems and I use NICE 5 sometimes 6 days per week What problems are you solving with the product? What benefits have you realized? I have no problems with the system at all

Great experience so far - looking forward to the road ahead.

What do you like best? Enjoy all the possibilities/features within Nice - The sky is the limit with Studio. What do you dislike? No ETAs provided when an issue is diagnosed as a known solution. What problems are you solving with the product? What benefits have you realized? Allowing our clients true omni channel interactions - using chat and SMS where we haven't before, increasing our client satisfaction.

Consistent and Versatile

What do you like best? What I like best about nice is how it simplifies my job with it's ease of executing and maneuvering during my work flow. NICE allows me to dial, manage calls, access phone books, place people on hold, do conferences, schedule call backs, and more. The software is versatile, easy to use, and well organized. I have always felt like it makes my job more seamless and natural. I don't ever need to spend time getting the software to work. The NICE team is also very quick ...

Everyday user

What do you like best? You can connect from anywhere to anyone. What do you dislike? Features are taken away without notice or not enough features. Recommendations to others considering the product: Use it! What problems are you solving with the product? What benefits have you realized? Customer service across the country is localized and during the COVID-19 pandemic, we can work remotely effectively.

Ease for Customer Service

What do you like best? NICE inContact helps my team coordinate and organize calls coming in and assign accountability to each representative by viewing the statistical data. What do you dislike? The downside of using this system would be the inability to accept multiple calls at once or the use of Avaya OneX to collaborate with. Recommendations to others considering the product: I would recommend NICE inContact for any large or small organization that collects calls in different ...

NICE inContact - A move forward!

What do you like best? I really enjoy using the NICE inContact platform. It's very user friendly and adapts to my needs as a user. I don't use all of the features that it provides, but it is refreshing to know that I have the ability to expand my use of the application further at any time. In turn, I believe that it leads to a more positive customer experience. As customer needs and wants adapt, we are also able to quickly adapt. The ability to customize the personal settings in the user ...