NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

It's ok.

What do you like best? I like the ability to transfer and have access to the IVR. I like the ease of use for the program. The program allows us to stay in contact with our customers and contact them back if the call is dropped. What do you dislike? Dropped calls Muffled calls Random disconnects from service Recommendations to others considering the product: I would consider giving your team time to train on the tool. It may seem easy to use at first glance, but there are ...

Great System with Great Features

What do you like best? I like that I can custom create dashboards to view my team stats and performance on the phones. I appreciate the skills and user interface being simple and easy to manage for lots of users and teams. It's nice that you can make a lot of different unavailable reasons so you can have full visibility as to what my agents are doing when they are unavailable. What do you dislike? I wish it was a tad easier to figure out how the custom reports work and how to get a ...

User friendly

What do you like best? incoming calls and able to search for the indivduals pretty easy that you want to call What do you dislike? when it crashes which fortunately doesn't seem to happen very often, also does an additional ring sometimes after accepting the call to answer What problems are you solving with the product? What benefits have you realized? I like that it reacts to you dialing immediately

It works ...most of the time

What do you like best? It's easy to use and appearance is nice on the eyes. I can watch my teammates to ensure they don't need any help, and anticipate if there are calls coming in, or how long I might have between calls. This is really beneficial as I am also going to school so I can do homework between calls. What do you dislike? I have audio issues often and my peers also have lag issues. I have to clear cache and cookies multiple times per day, and often my customer cannot hear me ...

NICE inContact is easy to navigate

What do you like best? NICE in contact has a very simple interface. It is easy to create custom reports and see call statistics. The interface is clean and easy to understand and very customizable. The soft phone provides a lot of information such as the number of agents on the line you are calling, the estimated wait time, who is currently holding on that line and for how long. What do you dislike? Unfortunately, with my company's roll out of NICE in contact, we were not given direct ...

Has helped us with insight on our team!

What do you like best? I like that it helps review my teams productivity and refused calls to see who is doing their jobs. What do you dislike? Hard to navigate, feels outdated, thats it. What problems are you solving with the product? What benefits have you realized? Team productivity and anyone who is not working as hard as others.

Interesting Web Based Phone Software

What do you like best? Easy to use and intuitive, easy to copy and paste numbers into What do you dislike? Once in a while it can take 2 attempts to log in, and the double hang up button is slightly annoying Recommendations to others considering the product: Nothing to say so far What problems are you solving with the product? What benefits have you realized? We are adding an auto dialer which will make my life sooo much better

Great work from home tool

What do you like best? The simple user interface makes it easy to use and a breeze when training new employees. I like that the keypad mimics a normal phone and that's it easy to copy and paste numbers when I'm making outbound calls. Additionally, all of the functions are intuitive so I don't have to deal with technical jargon in order to successfully use the system. What do you dislike? The button for submitting dispositions is hard to find sometimes. It's almost like it is hiding, ...

Reliable, just don't use a B.T headset

What do you like best? quick response, software is web based and its clean looking. What do you dislike? Bluetooth headset not friendly with Chrome so far. Would like to see that fixed. What problems are you solving with the product? What benefits have you realized? Call center mostly, very effective

I don't use on a daily basis

What do you like best? EASY TO LOG ON TO. My job uses it for our ring central database What do you dislike? I don't have enough experience to not like nor dislike Recommendations to others considering the product: I only use NICE to log onto my ring central profile. It is easy to access and user friendly What problems are you solving with the product? What benefits have you realized? I use it to log on to my ring central