NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

The system works great. Almost never have an issue with it.

What do you like best? It has a smooth-operating system. I've had zero complaints since I started using it back in January 2020. What do you dislike? I think it could possibly be a little more user-friendly. What problems are you solving with the product? What benefits have you realized? I'm able to get in contact with all of my clients. I didn't realize I could do so much using a VOIP service.

Incontact Review

What do you like best? Nice Incontact has a wide range of subject matter experts in different areas of the organization that are willing to help drive your business forward. What do you dislike? We've had some struggle with their PC Dialer over the last few years. With that said the company has been committed to improving the technology and meets with our team regularly to make adjustments and improvements. Recommendations to others considering the product: Nice Incontact is ...

NICE inContact is a great program to get your company started. No need to stutter, just get it now.

What do you like best? I can use it on a laptop too, that helps. It's user frinedly and has all the tools needed to provide a great serice to custoners. Overall, I'm good having NICE inContact as my go-to program for this company. What do you dislike? Sometimes it seems pretty slow to actually enjoy the usage of it.It's mostly that, it may be out of the program's control, it may be the internet at the moment or the power breaks but other times I understand the program has it's ...

Effective, efficient, and easy to work with.

What do you like best? I love how easy it is to update it through our IT department. What do you dislike? I do think some of it is a little redundant, but it doesn't even matter because that can all be updated. What problems are you solving with the product? What benefits have you realized? We run all of the communication with customers as well as the organization of products through here.

Intuitive Experience

What do you like best? I like the ability to listen, coach, barge or transfer calls. This is easy to do and quick! I have found that I am able to be more efficient by completing required actions smoothly and quickly while using NICE inContact. It is also nice to be able to pull both calls and chats at a later date. This is especially useful for recanting conversations for the benefit of myself (a supervisor), for agent praise or reprimand, as well as for quality assurance analysis. What ...

Daily Experience

What do you like best? I like the multi person communication, including warm and cold transfer along with three way calling has made my daily goal easier to achieve. I use Nice throughout my entire day making and receiving calls so it is an important part of my everyday. I appreciate the quickness as wells as the labeled unavailable options that keep a clear communication between my superiors and myself at a simple glance. What do you dislike? N/A. There is nothing that I have to ...

Friendly user, not hard to get use to also i would recommended to all companies looking be better

What do you like best? how i can track my metrics, on rea time. also the way to transfer the call to another departments and how you can look a person by the group we are divided, What do you dislike? sometimes incoming calls are not hang up properly, it is like you are finishing one call and the customer hungs up but you still have the other call so that it can affect your performance as an agent Recommendations to others considering the product: bunch of reason, the most ...

Review

What do you like best? I like that I can see how many are in Queu What do you dislike? I dont like having to reset cache constantly Recommendations to others considering the product: N/a What problems are you solving with the product? What benefits have you realized? Ive realized that I can put people on hold

Manageable, Organized, Easily Accessible, Brings Efficiency

What do you like best? You have a overview of who you are speaking with, you are able to stay on track with commands such as your lunch, breaks, and when in meetings. It's easily accessible and organized to were you won't be confused with your daily task. The product offers a large set of capabilities that are easy to maintain and your able to inform others if the system is down or busy in another location. What do you dislike? Would be nice to have a video calling option but the site ...

A great cloud based contact center solution

What do you like best? Easy to customize the callers experience. What do you dislike? Porting international numbers can be difficult. Recommendations to others considering the product: Incontact is a very powerful contact center platform that allows you to build out what your business needs quickly. What problems are you solving with the product? What benefits have you realized? getting calls to the correct group of agents and integrating into a CRM to pull customer ...