NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

There should be an option to listen to voicemails, instead of going to auto attendant

What do you like best? Seeing the amount of inbound and outbound calls. What do you dislike? When you have the auto answer off and the phone automatically answers the phone Recommendations to others considering the product: N/a a What problems are you solving with the product? What benefits have you realized? The benefit is being able to see when your coworkers are on the phone, available, out to lunch

NICE inContact business review

What do you like best? the ability to see who is and isn't available to take calls. it is easy to transfer calls to other team members when you need assistance or they could better help the customer on the line. you can see which team members are on break, meeting, lunch, etc. in order to determine who to transfer the call to. What do you dislike? sometimes connectivity issues, but may not necessarily be an inContact problem. sometimes when answering a transferred call from another ...

Very user friendly, easy to navigate, big enough font.

What do you like best? The accessibility of navigation through features. What do you dislike? That length of time between ACW and going back to available. What problems are you solving with the product? What benefits have you realized? Any customer issues that come up.

Tool provides details of everything that is required in a single pane of glass.

What do you like best? Able to login using the company email and doesn't require any extra efforts of validation to login. User friend and east to use the Application. Simple one-click operations and quickly gets into the login where you need to be. The reporting option has the basic details that can be fetched as per the privileges given to the users for their own reference understanding of the timings. This also fits perfectly with other integrated tools for the call routing using the ...

Great Contact Center Software

What do you like best? I enjoy the ability to create and view custom dashboards to monitor our service level and customer service agent interactions. At a glance I can view agent history, disposition and length of time for each state. This makes it easy to ensure agents are hitting metrics and adhering to break and disposition expectations. As a staffing agency consultant to our contact center, I frequently use this software for HR, coaching and training purposes. This software works well ...

I don't like how it logs you out after a few minutes and I have to keep logging in to view it again.

What do you like best? I like how it shows exactly what I am doing with the calls. What do you dislike? I don't like how it logs you out after a few minutes and I have to keep logging in to view it again. What problems are you solving with the product? What benefits have you realized? I have not solved the issues with it.

Ring Central

What do you like best? The call queues are pretty nice and flow simply, the customizability of the Ring Central Desktop Application and the dashboards What do you dislike? Call Quality at times, sometimes we see spam callers What problems are you solving with the product? What benefits have you realized? It makes outbound calls simple, plus the sms messaging feature is very helpful

InContact review from lead sales ex coordinator

What do you like best? The trackability of the calls, time management, and how easy it is to obtain information. It is also very easy to follow what everyone is doing on the dashboards. What do you dislike? Issues with log-ins that have occurred recently. It took a long time it took to get the issues solved and it was necessary for the IT team to create a new account for myself, as my original account was being blocked daily. What problems are you solving with the product? What ...

User friendly, good functionality

What do you like best? I like how easy it is to search for a colleague or business associate in the system to call/transfer to rather than have to look up and type the phone number. What do you dislike? That the disposition screen does not prompt you after a call - would be great if it flashed as a notification reminder that this has to be completed to clear your phone line after a call. Recommendations to others considering the product: Definitely an easy program to use, tracks ...

Ease of Use for Monitoring Call Center Agents in Real Time

What do you like best? Once you're familiar with the system, NICE inContact allows for precise and easy monitoring of your call center agents. I can quickly determine the real time state of my CSRs (how long are they on a live call, how long they've been on a break or lunch, or even if they're in an emergency situation). Additionally, I can quickly pull up and review all of their previously recorded calls in only a few moments. I can then also review that call using the built in quality ...