NICE inContact CXone Reviews in June 2026: User Ratings, Pros & Cons

Best softphone service in the world!

What do you like best? I like how easy it is to make calls and recieve them What do you dislike? sometimes the website doesnt load properly. What problems are you solving with the product? What benefits have you realized? The problems i'm solving is taking calls

Fifth Year User

What do you like best? What I like best about inContact is the use of the chat service feature. We communicate with users who are using inContacts inbound call features. When those customer service agents needs assistance they can easily press a button within the product to get immediate help via the chat. Also NICE feature is that you are able to review the presumptive text that user typing and prepare a response quickly. What do you dislike? The chat feature allows only the ...

NICE inContact makes working from home easy and hassle-free.

What do you like best? Very easy to use for anyone just starting to work from home. The user interface is very simple to understand and requires very little training to use. All of the features work well and are very clear. There is not a bunch of unnecessary options that often lead to confusion or user-error. What do you dislike? The only real downside that comes to mind with NICE inContact is there is sometimes an issue with the dialer lagging and not allowing you to answer calls. ...

Nice is excellent and the support is very fast

What do you like best? The phone system is almost flawless and when a issue comes up it is fixed quickly What do you dislike? SOMETIMES IT HAS SYSTEM ISSUES BUT THE STAFF ARE QUICK TO HELP WHEN THIS HAPPENS Recommendations to others considering the product: I WOULD JUMP AT THE CHANCE TO USE THE SOFTWARE What problems are you solving with the product? What benefits have you realized? the phone system allows a flawless conatct with custoemrs

I love how the program allows us to continue to work while at home

What do you like best? ease of use of the program for the most part and that I can see my daily work progress and calls made or taken. What do you dislike? That on some days an extra box pops up on the side requesting case numbers( we do not use this feature) and would like to be able to transfer calls to co workers easier without the call dropping Recommendations to others considering the product: If you want the ease of using this program for employees working from home then I ...

Reviewing Nice in Contact for work

What do you like best? That its easy to navigate, fields are clear and defined. What do you dislike? Sometimes I have trouble logging in, like right now. Having to shut down and log in over and over again. Happens about once a week. What problems are you solving with the product? What benefits have you realized? Losing contact or calls not connecting, like right now.

It has its ups and downs, could be more user friendly

What do you like best? The automatic dialer, the note options, and the schedule a call back. What do you dislike? That is does not count a call that does not go through, preview times are to short. The dispositions list is to vague. Would be more user friendly if you can schedule a call back to the same site from your disposition page. What problems are you solving with the product? What benefits have you realized? Not having to dial out manually all the time. Keeping track of ...

InContact Review

What do you like best? Navigating the system is fairly simple to figure out. Once the user completes a few actions to make updates once or twice, navigating around the interface is fairly simple. What do you dislike? There are some areas where functionality is limited. If there are lots of skills or areas that need to be updated, a mass update feature would be useful. There are times where making administrative updates are too long and tedious to maintain. Recommendations to others ...

I use incontact everyday for work and i love it and it makes work so much easier

What do you like best? how quickly it sends phone calls to my connected phone What do you dislike? it has crashed on me in the past but i let incontact know and i havent seen any issues since What problems are you solving with the product? What benefits have you realized? how easy it is to track the work i am doing

Good when good, nightmare when bad.

What do you like best? - The dashboard we've setup means it's very easy for agents to see any relevant information in real-time - back before he got moved, our TAM Kurt was a good guy and did try to work his best within the boundaries he had. What do you dislike? - Every now and again you must clear cookies/cache to login. - They changed the login screen so the email is on one screen and password is on another. This makes systems such as Lastpass less automated. - Really ...