9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Andre Dunlap
11/01/24
Customer service was great he assisted…
Customer service was great he assisted me with everything I needed and answered all questions. It was greatly appreciated.
DZ
Diana Z
11/01/24
Don't second guess it! Just do it! 12/10
Justin Mitcham was absolutely amazing! He was available for me on a Sunday and always responded to all my questions via email within a few minutes. Justin was even gracious enough to still help me after not following my gut and going with another company. It only took a few days to realize what a mistake that was. Everything has been extremely easy to use and this product has superseded any expectations I had. Daria was absoultely amazing as well and super patient with me.
CC
Corey Chalmers
10/31/24
The operator walked me step by step and…
The operator walked me step by step and understood I was new at using Nextiva. He helped me improve my business.
J
Justin
10/31/24
Experience working with Ian Myers
Ian Myers with Nextiva was an amazing asset for us during our transition from NEC, SIP trunks over to Nextiva. He was thorough in explaining the onboarding process and what to expect with our new service. He went WAY above and beyond making sure we were completely taken care of when we were dealing with horrendous porting issues on Spectrum Cable's side. 11/10 would recommend Nextiva.
S
Scott
10/31/24
Knowledgeable and accommodating
Knowledgeable and accommodating
TZ
Trisha zywicki
10/31/24
The assistant that helped me was…absolutely amazing
The assistant that helped me was absolutely amazing. He walked me through it all and was very patient he made me feel very comfortable if I have any problems I can call and they would be very helpful he has the best customer service
HS
herman spira
10/31/24
Great sales and help
Great sales and help
A
Anonymous
10/31/24
Maryna did an amazing job
Maryna did an amazing job. She was helpful, thoughtful, and efficient in getting me set up. Well done! And I think the product and services will be amazing.
RO
Ryan Overman
10/31/24
great customer service I enjoyed…
great customer service I enjoyed working with Eddie Menzies. He had great service and went above and beyond. I have enjoyed my experience with Nextiva and the team!
HK
Heath Kornblum
10/31/24
It's a little early for a review
It's a little early for a review. Will update when everything is up and running
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