9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 61-70 out of 6255
D
Dr.Barzey
11/01/24
Easy Transition
The knowledgeable staff made the onboarding experience quite efficient. The Nextiva team took the guesswork out of the next steps of transitioning and answered my questions confidently. I expect to update you with another five stars after the service is in place and delivers on all promises.
S
Sri
11/01/24
Listened to my requests and executed…
Listened to my requests and executed flawlessly Great person to work with
TZ
Trisha zywicki
10/31/24
The assistant that helped me was…absolutely amazing
The assistant that helped me was absolutely amazing. He walked me through it all and was very patient he made me feel very comfortable if I have any problems I can call and they would be very helpful he has the best customer service
HK
Heath Kornblum
10/31/24
It's a little early for a review
It's a little early for a review. Will update when everything is up and running
RO
Ryan Overman
10/31/24
great customer service I enjoyed…
great customer service I enjoyed working with Eddie Menzies. He had great service and went above and beyond. I have enjoyed my experience with Nextiva and the team!
HS
herman spira
10/31/24
Great sales and help
Great sales and help
J
Justin
10/31/24
Experience working with Ian Myers
Ian Myers with Nextiva was an amazing asset for us during our transition from NEC, SIP trunks over to Nextiva. He was thorough in explaining the onboarding process and what to expect with our new service. He went WAY above and beyond making sure we were completely taken care of when we were dealing with horrendous porting issues on Spectrum Cable's side. 11/10 would recommend Nextiva.
A
Anonymous
10/31/24
Maryna did an amazing job
Maryna did an amazing job. She was helpful, thoughtful, and efficient in getting me set up. Well done! And I think the product and services will be amazing.
S
Scott
10/31/24
Knowledgeable and accommodating
Knowledgeable and accommodating
CC
Corey Chalmers
10/31/24
The operator walked me step by step and…
The operator walked me step by step and understood I was new at using Nextiva. He helped me improve my business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].