9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 6251-6255 out of 6255
TC
Tim Colin
07/31/18
We were attracted by a promo they were…
We were attracted by a promo they were having a while ago, and decided to give 'em a try. The registration process was quite simple and required a $70.00 to be paid upfront. They said this is refundable, within that month. At the beginning the sales person was helpful and we could set that up at ease. Then, we have made our tests, and decided we won't go ahead with them. Guess what, by the beginning of the next month we get charged once again for same $70.00. It turned out that was sort of ...
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NT
Nationwide Trans
04/02/18
Nextiva lied to us to get us to sign a…
Nextiva lied to us to get us to sign a contract. We have roughly 60 Extensions and they promised to have us switched over from our current provider- VONAGE BUSINESS within 30 days. 6 Months later we were still not switched over. We were paying for two different phone systems to a tune of $7,000 a month. Bottom line.. do no trust them. They will lie to you just to get you to switch over to them and in the end the service is inadequate- the salesmen are liars and the support is terrible. They ...
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JG
JD Gipson
06/28/17
Poor Customer Service and Okay Service
I've been sorely disappointed with Nextiva and I learned a very hard lesson about salesmen overpromising and underdelivering... We took over a Powersports dealership about a year ago and needed to purchase a new phone system. Everyone I spoke with in town told me to avoid VOIP like the plague, but I really liked some of the things you could do with it so I went online and read the reviews for several different VOIP companies and saw Nextiva had glowing reviews and a pretty large portfolio ...
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CP
C. P. Mann
03/23/17
Best hosted VoIP available
Service is excellent, voice quality is excellent and tech support is superb and all in the USA. Pricing is very reasonable and competitive. Make sure you have solid, reliable Internet service and you'll be in business.
RP
Randy Preston
04/23/16
Great service but very pricey.
I have been using Nextiva for a few months now and the service is great. However I have the the package deals are very pricey compared to others in the VOIP market.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].