Nextiva Reviews in October 2026: User Ratings, Pros & Cons

Super fast and helpful

Super fast and helpful. Very pleasant experience. Very appreciative for his help!

Hello,

Hello, My name is Christina. I recently spoke with one of your representatives named Mesrop. I just wanted to say that i am very satisfied and happy with the service I received from him. Mesrop was very polite, helpful and easy to communicate with. please give him a raise for the good work he does! HE IS AMAZING!!! ;)

Alex was very pleasant and efficient in…

Alex was very pleasant and efficient in handling my request. Thank you Alex for your help!

Nextiva is a big update

Nextiva is a big update and while I’m still a beginner, I can see how it’ll really help with our communication process. With the tracking and data alone, we will have a much better idea of areas we need to improve on, changes that are needed and reps that need more training. It just gives us a clearer view of the whole customer service operation which has always been a hard one to manage.

I like that each step of the customer…

I like that each step of the customer process from the first phone call through to the email follow up survey, it’s all managed in Nextiva. Data is tracked accurately and we don’t have to do manual updates as it’s highly automated. It saves a huge amount of time.

The sales team loves the Nextiva App

The sales team loves the Nextiva App. They’re constantly on the road and need to have access to the office network at all times. The Nextiva App gives them all the access, features + bells and whistles! They’re more productive and getting results. We couldn’t be happier with the response.

WORST VOIP COMPANY EVER!!

I signed up with this company after the sales department kept contacting me telling me how superior it was to Vonage. I have been with several VIOP companies and this is by far THE WORST!! The porting process took forever because they use an outside party to verify the information and do it in blocks in order to save a buck. Unlike Vonage, they also do not provide an interface which I had to buy on my own. Also, the support people do not know what there doing. Now after three weeks of ...

We have completely rebuilt our customer…

We have completely rebuilt our customer journey using the insights we’re gathering from our new custom reports. Nextiva has really unlocked data for us and set us up to have much better processes with our customer service reps and also better understanding of what matters most to our customer base. We use the surveys a lot and they have provided some amazing insights. I can’t recommend Nextiva highly enough. They exceeded my expectations far and away. Check out the business phone service ...

STAY AWAY FROM NEXTIVA

I have been trying to cancel my subscription for a month now and they made it impossible. No one will help. I finally had to dispute the charge with my bank to get rid of these people. Dishonest company. Most of the positive reviews are posted by their employees. There are many other options out there. Stay away from these clowns!!!

Terrible Experience

I have been a Nextiva customer for 3-4 years. I have had constant issues with phones loosing their provisioning data, call queues mysteriously disappearing, phantom rings, etc. etc.. I have had 4 or more account managers and made over 100 calls to tech support. Now I am trying to cancel service and NO one will return my call. There are too many good VoIP providers out there for any to put up with this kind of crap.