9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 6161-6170 out of 6255
S
SSB
12/10/19
Excellent product and fantastic…
Excellent product and fantastic service. Vadim Koba was so great to resolve my issue quickly and was clear on what I was being instructed to do. Great service!!!
K
Kabir
12/10/19
Eugene S has tried every possibility to…
Eugene S has tried every possibility to help me out but the problem was from our company admin panel so thank you
B
Brittany
12/10/19
Nextiva is where it's at!
I used to work for an MSP that used Cytracom. Now moving to an MSP that uses Nextiva has been an eye-opening experience. The service and support are fabulous here! Turn around time is on point and staff are so kind especially Dmitriy Orel. He has a professional side of him, I admire! Thank you for your help today! You are awesome sauce, sir!
B
Brian
12/10/19
Sviat P
Sviat P. was amazing! He helped me insanely fast and was able to get me up and running. He truly did go above and beyond for his work and I hope this goes to the right channels!
JM
james martin
12/10/19
ivan trostky was very helpful and…
ivan trostky was very helpful and proffesional
PA
Pamela A Sanders
12/09/19
Slavik H was very helpful
Slavik H was very helpful! Resolved the issue in just a few minutes! Pamela
BW
Brooke Wright
12/09/19
Mesrop provided excellent service!
Mesrop was friendly and upbeat during the entire call. He understood my issue immediately and provided a solution. I am always appreciative of efficient support calls. Thank you Mesrop!
J
JessicaT
12/09/19
Alex K Thank you!
Alex K offered great help and guidance in reviewing my issue together using the online chat service. His quick response time was appreciated and I was able to resolve my issue within minutes. Thank you for offering this option!
SH
Steven Habiague
12/09/19
Exceptionally high quality tech support from Ukraine
I worked with Dima Sacheku for over an hour to get two additional Polycom telephones up and running. Dima was able to address several issues involving the switches in my system. His ability to deal with these issues was outstanding, even when compared to the excellent support I have always received from the Ukranian team. Dima's ability is miles ahead of the support I get in the US, and this has been my experience each time I have contacted the Nextiva technical support team. Keep it up, ...
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NC
Nicholas Clekis
12/09/19
Very helpful
Very helpful, patient and professional.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].